Returned trousers but have heard nothing and have receive no refund
Chums
Chums
13 years ago
Thank you so much for your feed back, with reference to our call minutes ago I am happy to hear you have received your refund we processed for you. I’m sorry to hear that the style we sent is not suitable for you. We do hope you will continue to order with us again as we do value your custom.
It was all of a bit of a hassle to get things right. It was odd that an item that I had made a mistake on and informed Chums that I wanted to change the order on within ten minutes, could not be...
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Chums
Chums
13 years ago
I am sorry to hear this. However as our orders are processed quickly we cannot make amendments if your order has gone for dispatch in our warehouse. Apologies on behalf of the Royal Mail for any inconvenience caused.
Thank you for your feedback, we are sorry to hear that the item wasn't suitable for you on this occassion, would you be so kind as to confirm the date of return so that we can track the item for you.
Please accept our apologies if your parcel took longer to arrive. This is most unusual as we are usually very quick. Sorry if we failed on this occasion with both delivery and sending wrong items. You can return any unwanted items back to us by using your free returns label.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.