Would like to leave instructions for delivery drivers
Chums
Chums
11 years ago
I am sorry to hear the item you have received are unsuitable I can confirm we do offer a free returns service we will accept any unsuitable/faulty items back for a full refund. I have passed your comments onto our web department who are investigating this facility.
I am sorry to hear the goods you received were uncomfortable and you were not happy with your purchase.
If you would like us to deal with your enquiry further you can email us at enquiries@chums.co.uk.
A member of staff will be happy to speak to you about your enquiry and try to resolve this matter in a positive way for you.
Chums
Chums
11 years ago
Thank you for your feedback. I am sorry to hear the items you have received are unsuitable I can confirm we do offer a free returns service were we will accept any unsuitable/faulty items back for a full refund.
Sent wrong size. Couldn't re-order as out of stock
Chums
Chums
11 years ago
I am sorry to hear you were sent your goods in the wrong size. We do offer a free returns service to return any unwanted goods to us for a refund or an exchange.
If we do have other sizes in stock we would have been happy to exchange the item for you. I do apologize we were unable to do this for you.
I have had a look into your account and can see the postage you paid for the order was not refunded. I will have this refunded back to you as this was a error on our behalf.
We hope this does not stop you shopping with us in the future.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.