Recenze společnosti Chums

Thank you for your feedback. We're sorry to hear that you were dissatisfied with the service you received. We understand your frustration, particularly as your experience did not reflect the friendly and helpful service you were expecting based on our customer service messaging. It's disappointing to learn that, after speaking with three representatives, you felt that no effort was made to resolve your issue. We are especially concerned by your comments that two interactions left you feeling dismissed and that a third call ended unexpectedly. This is not the level of service we aim to provide, and we're sorry that your experience has left you feeling that we are only helpful when things go smoothly. Your comments have been noted and will be shared with the relevant team for review. Should you wish to provide any further details regarding your experience, please contact us at enquiries@chums.co.uk so that we can investigate your concerns further. Thank you for taking the time to share your feedback, and we apologise for the disappointment and frustration caused.

Thank you for your feedback. We're sorry to hear that you were dissatisfied with the service you received. We understand from your comments that your experience was not a positive one and did not meet your expectations. Providing excellent customer service is important to us, so we're disappointed to learn that we fell short on this occasion. Your feedback has been noted and will be shared with the relevant team for review. Thank you for taking the time to let us know about your experience, and we apologise for the disappointment caused.