Hi there,
Thank you for reaching out to share your feedback with us and I apologise for any dissatisfaction caused during your experience.
As this is not the level of service we aim to provide to our customers, we appreciate you bringing this to our attention and the opportunity that you have provided us to look into this in more depth.
Can you please confirm if you would like to contacted to discuss your concerns or any outstanding queries further, however, I have passed your feedback on to the relevant team to review.
Kind regards,
Alisa