I can fully recommend the level of service I received, the items I was looking to purchase were handled quickly and efficiently and dispatched on time,
After sales care was good as well, after having...
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Datum nákupu: 11/12/2017
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TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Caterkwik:
good service, polite and efficient. Had we got the right product it would be 5
There website can be more specific. The power wire doesn’t be come with the item I understand you need qualified engineer but ontop you need to purchase the wire yourself.
Steve
Caterkwik
8 years ago
We provide the manufacturers manual and full manufacturers specification on the website. We highlight that the 2x9kW fryer requires a hardwired installation by a qualified electrician. It can be installed single or 3ph which requires different power wiring. All UK manufacturers of fryers over 3kW do not provide cabling - For the reasons above and crucially - to prevent unqualified customers wiring a plug to the unit with potentially disastrous consequences. We're sorry that this was not made even clearer.
Recenze produktu
Steve
Caterkwik
8 years ago
We provide the manufacturers manual and full manufacturers specification on the website. We highlight that the 2x9kW fryer requires a hardwired installation by a qualified electrician. It can be installed single or 3ph which requires different power wiring. All UK manufacturers of fryers over 3kW do not provide cabling - For the reasons above and crucially - to prevent unqualified customers wiring a plug to the unit with potentially disastrous consequences. We're sorry that this was not made even clearer.
The redeliver charge is absurd. We don't get any notification when it will be delivered, a time gap, nothing. And to redeliver the goods they charge nearly £40 +VAT or more than £60 + VAT.
Steve
Caterkwik
8 years ago
We apologise for the delivery issues. An estimated delivery date was given and adhered to but we understand that there was no one available to accept delivery after 1:00pm. AM deliveries are available but are charged to us at a premium. We do request access information at the point of order and will investigate how this problem could have been avoided.
After initial upset regarding ‘next day ‘ delivery apparently only on telephone orders (had ordered online) the item arrived next day which in catering makes all the difference 5* for making it happen
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.