Easy to use website, - can look at previous orders to help you remember what ink you need. Service is fantastic, orders are delivered very promptly. BUT over the last 12 months I have found that the...
Excellent service as usual. After a courier problem and delayed delivery (Not CM's fault) they were quick and faultless in sorting everything out! I am a regular customer.
Thank you for taking the time to leave feedback.
I am really sorry to hear that you are having problems with the cartridges off your last order.
Quality and reliability are extremely important to us so it is really disappointing to hear that you have been let down by one of our products.
Our own brand compatible cartridges should perform to the same standard as the original cartridges so I can only presume the cartridges you received may have been from a faulty batch.
As with all of our own brand cartridges we offer a 2 year guarantee that covers all aspects of quality and performance. We will always do anything we can to help so I would be more than happy to raise a return for the full set of faulty cartridges. I can send out a new set of cartridges today or alternatively we can get this refunded in full.
Again I am really sorry for the inconvenience this has caused you. If you would like to discuss this further please feel free to contact me direct.
Kind Regards
David
David Bailey | Customer Care Advisor
t: 0845 365 666 | f: 0845 365 5045
Důvěryhodný zákazník
11 years ago
Thanks for getting back to me, that is very generous of you to offer to send replacement cartridges. Unfortunately I can not find the invoice for the purchase but it was sent to ABM Worldwide Limited, 1a Annisgarth House, Windermere, LA23 2HF if that's any help?
CartridgeMonkey.com
CartridgeMonkey.com
11 years ago
Thank you for your recent email
I am really pleased to hear that the replacement cartridges I sent out have now resolved the quality issues you were experiencing. If you have any further problems in the future please feel free to contact me direct.
Kind Regards
David
David Bailey | Customer Care Advisor
t: 0845 365 666 | f: 0845 365 5045
Recenze produktu
Důvěryhodný zákazník
11 years ago
as mentioned previous
0
Sdílet
Důvěryhodný zákazník
11 years ago
Datum nákupu: 03/06/2013
Excellent speedy service
Recenze produktu
0
Sdílet
Důvěryhodný zákazník
11 years ago
Datum nákupu: 31/07/2013
very prompt delivery good job!
Recenze produktu
0
Sdílet
Důvěryhodný zákazník
11 years ago
Datum nákupu: 04/08/2013
Very prompt service at good price; will recommend highly
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.