Recenze společnosti Carparison

Thank you for taking the time to leave us your 3* feedback. We are really pleased to hear that your initial experience with your salesperson was positive and that you found our admin team to be friendly and helpful. We would also like to thank you for recommending us as this is much appreciated. However, we are sorry that the vehicle handover let your experience down. Unfortunately, this is one part of the customer journey that we do not have direct control over. As discussed, we raised your concerns with the supplying dealer, who has since confirmed a plan of action to resolve the issues. We understand it is frustrating that it cannot be sorted straight away, but the dealer has to rely on third party companies to carry out remedial work, so resolutions are not always immediate. With regards to the handover, as the supplying dealer uses a third party delivery company, the drivers are purely logistics agents rather than product specialists and therefore, have very basic knowledge of the car. This is outlined in the email sent the day before delivery titled 'Important Information Regarding Your New Vehicle'. Thank you again for your feedback. We are sorry your handover did not meet expectations, but we appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and wish you many happy miles ahead!

Thank you so much for your kind 5 star review. Wishing you many happy miles in your new car! All the best, Roisin

Thank you for your kind review! We're so pleased to hear you found our communication informative and our team friendly and professional. We really appreciate your feedback and hope you enjoy your new car. Best wishes, Jasmine

Thank you for the fantastic review! We are delighted to hear you love your new car and that you enjoyed a smooth, pressure free experience with us. It is always our goal to keep communication clear and to sort out any delivery or setup hiccups quickly and professionally. Thank you again for choosing Carparison and we hope you enjoy your new car! Best wishes, Jasmine

Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney

Hi David, Thank you so much for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience from start to finish. It's great to know you found our website easy to use and that Sam was able to help with your initial enquiry, even while you were in Greece! Thank you for your kind words about keeping you updated throughout the order process. I'm delighted to hear you felt informed every step of the way and that everything went smoothly with delivery. It was a pleasure helping you with your new car. Thank you for choosing Carparison, and I hope you enjoy every mile! If there's anything you need in the future, please don't hesitate to get in touch. All the best, Roisin

Thank you for your review! We're delighted you found our service helpful and pressure free. Enjoy your new car! Best wishes, Jasmine

Thank you for your wonderful review! We're so pleased to hear you were happy with our service, online process, and efficiency. We really appreciate your feedback and hope to assist you again in the future. Best wishes, Jasmine