Representative was pleasant but not at all familiar with my area. I got calls and…
Representative was pleasant but not at all familiar with my area. I got calls and emails from facilities 35-40 miles away. Many nice facilities much closer
Was bombarded with emails from the rep,...
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Caring.com
Caring.com
11 years ago
Thank you for your feedback. We're sorry to hear that the communities that were suggested were too far from the area you sought. While we do follow up our phone calls with senior care information via email, we don't typically send duplicative emails - so our apologies if you experienced a technical glitch in receipt of messages from us. It is our standard practice to remove folks from our call lists or email subscriptions within hours of such requests, so we're sorry if you were inconvenienced by any messages you received that you did not wish to receive. If we can be of any further assistance to you, please do not hesitate to get in touch with our team: http://www.caring.com/about/contact.html We appreciate you taking the time to share your comments about how we could have served you better.
Caring .com was helpful while searching for assisted care in a city which I was…
Caring .com was helpful while searching for assisted care in a city which I was unfamiliar. They suggested several options and set appointments to interview those selected.
A few months later, they...
while access to the info was very helpful, having all the facilities get my phone…
while access to the info was very helpful, having all the facilities get my phone number has been very annoying. I researched the ones that I felt met my needs and then was deluged with calls from...
When I requested information, the person contacted me late at night, then made an appointment…
When I requested information, the person contacted me late at night, then made an appointment early the next morning. When I arrived, the home was unaware of my appointment because they'd just...
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Caring.com
Caring.com
11 years ago
Thank you for your feedback. We appreciate you taking the time to share about how we could have done better in servicing your needs. We're sorry to hear that the staff you met at the senior living community hadn't yet read the tour alert we'd sent immediately after the appointment was scheduled. Likewise, we're disappointed to hear that you had an issue with receiving senior care information via email. While our emails include a link to unsubscribe, we also offer unsubscribe support via phone and email -- typically honoring such requests within a matter of hours. Thank you for letting us know that you didn't receive this standard rapid response -- our apologies for any inconvenience and frustration you experienced as a result.
Caring.com's free senior living referral service educates families about their senior care options, and provides resources and personal assistance in finding senior living communities that fit their loved ones' needs. Toll-free, seven days a week:
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Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Caring.com's free senior living referral service educates families about their senior care options, and provides resources and personal assistance in finding senior living communities that fit their loved ones' needs. Toll-free, seven days a week: