The two products that were delivered arrived in good time and in good condition. Was disappointed that the crystal flower necklace was available to order on-line, then to be told it was no longer...
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Recenze produktu
Swag Jeweller
Burrells
12 years ago
Good morning Mrs Ayres
We are very sorry that we couldn't fulfill the crystal flower necklace, sadly the last one showing in stock could not be located.
Please accept our sincere apologies for any disappointment caused.
Kind regards
Online Sales Manager
Tried to return item due to being too big.
Refund refused as, and I quote "Unfortunately not able to exchange (scratched-clearly worn)"
Item was not worn, item was in exact condition in which we...
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Swag Jeweller
Burrells
12 years ago
Good afternoon Mr Harrison
Sadly we were unable to agree to your request to exchange the ring for a different size. As discussed with you at the time, the ring returned displayed visible wear and tear. Our online sales are checked and double checked and are sourced from pristine brand new stock, the ring returned to us was not.
Kind regards
Online Sales Manager
Excellent service. Item ordered on a Saturday lunchtime arrived Tuesday lunchtime with no delivery charge. The item was beautifully wrapped. Would be more than happy to order from them in the future.
I never receved this order and had to call customer service twice before my order was tracked and finally sent out to me. Did not recieve the order until 2 weeks after I placed it.
Swag Jeweller
Burrells
12 years ago
Good afternoon Mrs Pinnell
We are very sorry for the delay on your order, this was due to a number of factors including; the location of stock, postal collections within that branch and finally post not being collected from us as scheduled, led to this unacceptable delay.
As a token of our apology please contact us next time you shop with us online and we will refund £10 against your next order.
Kind regards
Online Sales Manager
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.