Hi Les, I'm sorry that you seem to have a problem with this garment. As you said you have bought many items from us and I believe been very pleased up to now from your feedback, sounds like just this one has a problem.
I'm sure we can sort it out - you've always rated us excellent which we really appreciate, so I would hope you have confidence in us rather than going elsewhere.. Everything in the garment industry is done by humans, and we're not infallible, but it's how we deal with a problem that is the most important don't you think? I've emailed you to investigate further. Tamasine