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Many thanks for your feedback. We are always trying to improve the ease of booking for our clients so we will definitely take your comments on board.

Thank you so much for your feedback. We are pleased that your questions were dealt with efficiently but are sorry that you felt that you annoyed us with your questions. This was definitely not the case! We are always extremely happy to answer any questions our guests have, either on email or over the phone. We want to make sure that our guests choose the right property for them and believe that asking as many questions as possible will help to ensure that this happens. We will certainly take on board your comments with regards adding additional information on the site and will look to see what we can do to improve the information on site for future guests. Thanks again.

I was, quite frankly, horrified to hear that your bank had charged you such a ridiculous amount for the transaction but was equally pleased to hear that you had plans to contact them about this and that you have now been refunded in full for these so that you are not out of pocket. Once again, I am really sorry that we were unable to accept your booking and that you did not book with us on this occasion. I hope that we may be able to help you with a future holiday. We are always looking for ways in which we can improve as a business and we will certainly try to put in place better systems to ensure that our availability online is kept up to date more effectively. In the meantime, have a wonderful time in Italy this Summer. If we can be of any help with ideas of what to see and do during your time on Lake Maggiore, please don't hesitate to contact us.