I am very sorry to hear how you are feeling. It is always our aim for customers to deal with one person throughout the booking process, where possible, so that we can deliver continuity. Unfortunately Michelle moved over to a different department after she handled your initial enquiry and your booking was taken over by Kate, with whom I understand you have regular updates. The issue with having to change the New Orleans hotel was entirely down to the hotel having refused to honour the confirmed booking during Mardi Gras, and I am pleased we were able to resolve this to your satisfaction with the help of Hayley, our Administration Manager.
In regard to Memphis, we felt that notifying you of the renovation work just as soon as we were made aware of it was the responsible thing to do and we continue to monitor the situation on your behalf.
The dinner cruise is simply not yet available to book, but as you are aware we are keeping a close watch, waiting to make your booking as soon as the cruise company makes that date available.
I have the utmost faith in Kate, our resident Deep South expert, to ensure that your holiday arrangements will all come together. If you have any concerns please dont hesitate to contact either Kate, or indeed myself.
Phil Newcombe, Director, Bon Voyage.
