Hi Mal, Lovely to speak to you and thank you for your feedback. I am so sorry your Fuchsia arrived in such poor condition, and I completely understand how disappointing and frustrating this was for you and I have passed your comments onto our nursery manager.
As discussed on our call I have asked our accounts department to process a full refund for you.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Have a lovely weekend.
Kind Regards,
Judi, Customer Care