Thank you for your feedback, and we’re really sorry to hear about your experience. It seems the package was mishandled during transit, which is unfortunately out of our control, but we sincerely apologise for the condition it arrived in.
As for the missing invoice, we’re committed to reducing paper waste as part of our efforts to go greener, which is why we do not include physical invoices. However, you can easily download your invoice directly from your account on our website.
Our customer service team has reached out to offer to collect your order and provide a full refund. Please respond at your earliest convenience so we can resolve this for you. We take all feedback seriously and appreciate the chance to make things right.