The booking was fine, I still cannot see why a mini bus driver can’t pick us up from home, the driver picked the scooter up which is foldable , but having to go to Polly Tea Rooms with luggage and...
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Rachel
Barnes Coaches
1 month ago
Thank you for your email. I am sorry that you are disappointed with our decision.
We do understand the difficulties you have described and appreciate that travelling with luggage and a walking frame can be challenging. However, to ensure consistency and fairness for all customers, we do need to stand by our scooter transport terms and conditions.
While we appreciate that the scooter was collected from your home and that you were dropped home on your return journey, unfortunately we are unable to make exceptions to our policy on an individual basis, as this would be unfair to other customers travelling with us under the same conditions.
We are very sorry for any inconvenience this causes. We truly value your loyalty and are pleased to hear that you are hoping to continue holidaying with Barnes. For your upcoming Norfolk trip, you may wish to explore whether family, friends, or any local community transport services may be able to assist with travel to the pick-up point.
Thank you for your understanding, and we hope to welcome you on many more holidays in the future.
Booking was easy. We were late booking and needed a triple room, but this was sorted for us. We booked over the phone and the staff were very friendly and very helpful.
The booking process was straight forward and quite easy to use
Recenze produktu
Russ
Barnes Coaches
1 month ago
Thank you for your review. We're delighted to hear that you had an enjoyable day in Weymouth and that Jenny helped make your trip a pleasant one. We'll be sure to pass on your kind comments. We would also like to apologise for the short delay waiting for the replacement driver. Although this only added around five minutes to the journey, we understand that any unexpected stop can be frustrating, and we're grateful for your patience and understanding while we ensured the trip could continue safely and in line with driver regulations. Thank you again for travelling with us. We hope to welcome you on another day trip soon.
Datum nákupu: 27/07/2026
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Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
One phone call, job done. We have dealt with Barnes before and always had good service.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts