Recenze společnosti Barnes Coaches

Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent holiday overall and that you enjoyed the company of your fellow travellers, as well as the care and attention provided by your driver, Sarah. We will be sure to pass on your kind comments to her. We're sorry to hear the return minibus journey was uncomfortable. Safety and passenger comfort are extremely important to us, and we will be having words with the transport manager regarding the driving standards reported. Your comments about the route taken have also been noted and will be reviewed. Thank you again for your feedback, and we hope to welcome you on another holiday soon.

Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed with your experience. Having checked our coach tracking system, I can confirm that the coach operated entirely to schedule throughout the day and, if anything, was slightly ahead of schedule. The advertised arrival time into Bridgnorth was 11:45am, and the coach actually arrived at 11:39am. All advertised departure and arrival times for our excursions are available on our website before booking, and these timings form the basis of the day's itinerary. If customers require any additional information regarding journey times, routing, or pickup arrangements, our team is always happy to provide this before or after booking. For operational reasons, some tours are designed to operate alongside other excursions. This allows us to run a wider range of trips and helps prevent departures from being cancelled due to insufficient numbers, which would otherwise disappoint customers who have already made plans to travel. These arrangements are factored into the published itinerary and timings for the day. Regarding the temperature on the coach, I am sorry to hear that you found your seating area cold. If at any point during a journey passengers are uncomfortable due to the temperature, we would encourage them to speak to the driver, who can often make adjustments where possible. While we appreciate that the day did not meet your expectations, I would like to reassure you that the excursion operated in accordance with the published schedule and advertised timings.

Thank you for your feedback and for travelling with Barnes Coaches for many years. We truly appreciate your continued support and are sorry to hear that your recent experiences have not met your expectations. To help ensure that tours remain viable and avoid cancellations due to low passenger numbers, we sometimes design certain excursions so that destinations close to one another can operate together. While this can occasionally mean additional drop-offs or collections en route, it allows us to run a wider range of trips and reduce the likelihood of cancelling tours because of insufficient bookings. We understand that time at your chosen destination is important. For this reason, all advertised departure and return times are published on our website in advance, allowing customers to see how much time will be available at each destination before booking. We are sorry that you felt your time in Bridgnorth was not sufficient to enjoy everything you had hoped to see. We do take customer feedback seriously and will certainly bear your comments in mind when planning future itineraries. Thank you again for your valued custom, and we hope to welcome you on board again soon.