I booked online and selected own seats. The front seats had already gone so had to book further down the coach which wasn’t ideal for me as I have a stick and can’t walk or stand for too long. I did...
Přečíst další
Russ
Barnes Coaches
27 days ago
Thank you for your feedback.
All seats are selected at the time of booking on a first‑come, first‑served basis, which means the front seats are often chosen quickly. We do understand the importance of these seats for customers with mobility needs, and we’re pleased to hear a fellow passenger was able to assist you on this occasion.
Your suggestion regarding reserving or prioritising these seats for customers who require them is appreciated, and we will certainly take this into consideration as we continue to review our booking process.
Thank you again for taking the time to share your experience.
We booked late and the lady on the phone was very helpful as the bookings had gone to the agent, she took my information and she contacted the agent to see if the could get us a room in the hotels. ...
My only complaint is that the company agent did not challenge my timetable. This put some pressure on the driver and caused some lateness in our schedule.
Recenze produktu
Ross
Barnes Coaches
25 days ago
Thank you for your feedback. We appreciate both your kind comments and your constructive observations.
We're sorry to hear that the timetable proved a little ambitious on the day and created some pressure on the schedule. Your comments are helpful, and we'll certainly take them on board when reviewing future bookings to ensure we offer guidance where we feel timings may be challenging.
We're delighted to hear that Philip looked after your group so well. His willingness to help, even at the end of a long day, is a great example of the service we aim to provide, and we'll be sure to pass on your kind words to him. I'm sure he'll be especially pleased to hear his efforts were appreciated.
Thank you again for your feedback, and we hope to welcome you on board again in the future.
Datum nákupu: 21/05/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
28 days ago
Easy and when I did have queries at a later date these were answered patiently
Recenze produktu
Datum nákupu: 23/05/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
28 days ago
Very helpful as it was a late booking wasn’t sure what sort of bedroom we would get as husband has falls but was ideal .Staff very helpful .
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts