Thank you very much for taking the time to give us your feedback.
We are very happy that you were pleased with the service you received from Bakerdays.
I have checked the orders you have placed with us and I notice that the second cake you ordered was a medium sized cake. The candles that you mention are a complimentary gift that we send out with our letterbox and small party cakes. With the medium and large cakes, we send out a complimentary cake slice. The first cake you ordered from us was a small party which was why you had the candle pack.
I hope this explains why you received the 2 different gifts from us.
We value all feedback, positive and negative, as it helps us to grow and develop to provide the best service we can to our customers, so thank you again for your time.
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If there is anything I can help you with in the future, please do not hesitate to contact me by email on kim@bakerdays.com or on 01623 867160.
Kind Regards
Kim Talbot
Customer Service Advisor
Bakerdays
