Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Back-Roads Touring Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/back-roads-touring | Feefo

Zobrazení všech 3,308 recenzí

Důvěryhodný zákazník

8 years ago

Datum nákupu: 05/11/2015

Ireland is a green, great place.

Our guide seemed unsure of himself, his information, some roads, some sights. Several times we had to ask him what we were seeing along the road. Time management was not great, but we saw and did a...

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Recenze produktu

Důvěryhodný zákazník

8 years ago

Datum nákupu: 11/06/2015

High expectations not met.

I was disappointed overall with both tours, A Taste of Bordeaux and La Belle France. Lack of detailed history, hotels on La Belle France inferior to those on A Taste of Bordeaux. On a positive note...

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Customer Services

Back-Roads Touring

8 years ago

Hi,

Thank you for your review and for your time on the phone yesterday, it was great to be able to talk through your experience. We are sorry to hear that you were disappointed with your Tour Leader’s knowledge of the history on your tour. As discussed, your feedback is really important to us and we have raised your concerns with our Ops team to ensure that we offer more support and training to our Tour Leaders before they go out on tour. As mentioned, our Tour Leaders are a huge part of the service we offer, so we will do our utmost to ensure that we are providing them with everything they need to make their tour, and our guests’ experiences positive ones. We hope this helps,and thanks again for your time.

The Back-Roads team

Recenze produktu

Customer Services

Back-Roads Touring

8 years ago

Hi,

Thanks for your review, and thanks for taking the time to speak to us on the phone earlier today. As discussed, your feedback is really important to us and we have raised your concerns over the accommodation with our product team to ensure that future Back-Roads guests do not experience the same disappointment. We hope this helps, and thanks again for your time.

The Back-Roads team

EDWARD

Australia

8 years ago

Datum nákupu: 12/01/2016

Co říká EDWARD o Back-Roads Touring:

Too rushed!

OK but too much time driving and too little time at the interesting spots. It makes the brochure look good to have lots of highlights but in reality you get rushed through them so fast you dont...

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Customer Services

Back-Roads Touring

8 years ago

Hi Ted,

Thanks so much for your review and for taking the time to speak with us earlier today.

This type of feedback is really important as it means we can look into your concerns and address the tour itinerary moving forwards. As such I have spoken to our product team today to ensure we get the balance of driving and touring correct on this tour in future.

Recenze produktu

Customer Services

Back-Roads Touring

8 years ago

Hi Ted,

Thanks so much for your review and for taking the time to speak with us earlier today. This type of feedback is really important as it means we can look into your concerns and address the tour itinerary moving forwards. As such I have spoken to our product team today to ensure we get the balance of driving and touring correct on this tour in future.

Důvěryhodný zákazník

8 years ago

Datum nákupu: 03/09/2015

My recent experience of Back-Roads Chelsea Flower Show Tour.

My daughter and I thoroughly enjoyed our recent travels with Back-Roads Touring. The hotels were very welcoming and comfortable, our travelling companions were interesting and very nice people and...

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Recenze produktu

Důvěryhodný zákazník

8 years ago

Datum nákupu: 06/06/2016

happy touring from a very satisfied customer

this was my third trip with backroads and I have already recommended them to a number of people even after my first trip

Recenze produktu

JOHN

Melbourne

8 years ago

Datum nákupu: 15/02/2016

Co říká JOHN o Back-Roads Touring:

Enlightening and relaxing, all the hard work taken on by someone else to ensure I enjoyed. BRAVO.

Perfect size tour bus, very detailed knowledge of the places we visited, I would highly recommend this tour to anybody that is shopping around for a small group tour. If and when I travel again I...

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Customer Services

Back-Roads Touring

8 years ago

Hi John,

We are so happy to hear that you had a good trip with us at Back- Roads touring, we pride ourselves on our knowledge and unique experience and we're glad you would recommend us to your friends. We hope to see you very soon!

Recenze produktu

Ken Robertson

Australia

8 years ago

Datum nákupu: 02/09/2015

Co říká Ken Robertson o Back-Roads Touring:

Back-Roads Touring Feedback

Excellent 'ANZAC's on the Western Front tour'. Our guide, Mr Mark Banning was awesome, really made the tour.

Recenze produktu

Australia

8 years ago

Datum nákupu: 19/10/2015

Co říká DI o Back-Roads Touring:

The booking and pre-tour processes were excellent. Questions answered and information provided promptly. On tour, the guide was magnificent, very knowledgeable, friendly and always willing to help in...

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Recenze produktu

ROSSLYN

Wangaratta

8 years ago

Datum nákupu: 11/01/2016

Co říká ROSSLYN o Back-Roads Touring:

Disappointing!

My husband and I are not sure we would travel with Back Roads again or recommend it. We felt having two guides who were inexperienced with the tours put us at a disadvantage. They both lacked the...

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Customer Services

Back-Roads Touring

8 years ago

Thank you so much for your review, and for taking the time to talk to us last month. We hope we were able to address your concerns adequately.

As you mention, one of the key features of a Back-Roads tour is having access to an experienced tour leader. As such we strive to provide ongoing training to all tour leaders, so that they can lead tours at the highest standard. I will be picking your comments up with our team to ensure that this continues to be the case moving forwards

Recenze produktu

Customer Services

Back-Roads Touring

8 years ago

Thank you so much for your review, and for taking the time to talk to us last month. We hope we were able to address your concerns adequately.

HELEN

Australia

8 years ago

Datum nákupu: 07/01/2016

Co říká HELEN o Back-Roads Touring:

Excellent trip

Enjoyed my stay in Portugal. The accommodation was excellent and Luis was a gem organising us and catering to the special needs of some guests to make us all enjoy the experience. Would have liked...

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Recenze produktu

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O Back-Roads Touring

At Back-Roads Touring, we invite you to join us on a journey of discovery. Together, we’ll amble through the narrow passageways of history-laden towns, seeking out traditional recipes passed through generations. Each path we take leads us to something new that enriches the senses. Our carefully curated tours provide the vehicle – literally and figuratively – to experience local life. We pride ourselves on slowing the pace so you can take it all in at your leisure. There’s no need to rush! With almost 40 years of experience, we’re confident you’ll experience every destination’s deepest layer on our expertly crafted small-group tours.

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0208 9870 990 (UK)

109 Power Road, Chiswick, Greater London, W45PY, United Kingdom

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Recenze společnosti Back-Roads Touring

La Belle FranceVíce recenzí pro tento výrobek (14)Prohlédnout si stránku výrobkuHotels inferior to A Taste of Bordeaux. Handle on suitcase damaged - no offer of help to get handle up so I could use it.

Chelsea Flower ShowVíce recenzí pro tento výrobek (17)Prohlédnout si stránku výrobkuI think I just have. See above.

Goodwood RevivalVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkureally liked the small group and very personable staff and seeing places which larger vehicles are unable to go

WWI Battlefields WeekendVíce recenzí pro tento výrobek (19)Prohlédnout si stránku výrobkuExcellent 'ANZAC's on the Western Front tour'. Our guide, Mr Mark Banning was awesome, really made the tour.

Italian IndulgenceVíce recenzí pro tento výrobek (41)Prohlédnout si stránku výrobkuThe date on the front page of this review is incorrect. Fantastic itinerary and activities

Discover PortugalVíce recenzí pro tento výrobek (14)Prohlédnout si stránku výrobkuThe places Luis took us to given the time available was excellent

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

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