The Sales team was good. They had on record a previous enquiry I had made and updated it etc. They got back promptly and kept the quote on track
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for your lovely feedback, our team is really pleased to hear about your positive experience. If you need anything else or have any questions about your new plan, please do not hesitate to get in touch.
Kind regards,Sam
0
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TC
Trusted Customer
Ověřeno Feefo
Jersey
7 years ago
Co říká Trusted Customer o AXA Global Healthcare:
Top notch communication....very friendly and helpful.
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for a great review- we are pleased to hear that you are happy with the service you have received from us. Remember you can always contact us on +44 1892 503856 if you have any queries. Best wishes,Sam
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Důvěryhodný zákazník
Ověřeno Feefo
7 years ago
Good sales service, bad issues afterwards
Cannot login to my account.
Stacey was very helpful when signing me up, but the system afterwards has issues.
Have tried about 4 times to login and keep getting the same message
Proxy Error
The...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for taking the time to leave your review and for allowing us to look into this matter for you. I believe my colleague Leigh has been in contact with you and has been able to resolve the issue you had. Please do not hesitate to get in touch should you need anything else and thank you once again for choosing AXA for your international health policy.
Kind regards,Sam
0
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TC
Trusted Customer
Ověřeno Feefo
Parish of Grouville in Jersey,C.I.
7 years ago
Co říká Trusted Customer o AXA Global Healthcare:
Everything was dealt with efficiently and promptly, and Jessica Heywood was very helpful, explained everything well, and a pleasure to deal with, Everything was finalised within the
allocated...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for your lovely feedback. We're really glad you think our advisers are as great as we do. Don't forget, if you would like any help with your new plan, you can call us on +441892 503856 and we'll be happy to help.
Kind regards,Sam
0
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Důvěryhodný zákazník
Ověřeno Feefo
7 years ago
Excellent customer service!
Jessica was really helpful and very patient. She answered all of my questions thoroughly and I felt very confident in Axa’s customer service.
Sam Liddicoat
AXA Global Healthcare
7 years ago
We're really pleased Jessica was able to help you. Thanks for sharing your wonderful feedback. We're here 24 hours a day if you have any questions about your new plan. Just call us on +441892 503 856 if you need us. Best wishes,Sam
0
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TC
Trusted Customer
Ověřeno Feefo
7 years ago
Co říká Trusted Customer o AXA Global Healthcare:
Not treated fairly
I have received an email 3rd week of July that I can continue my lapsed policy. I responded to the offer and concluded the process.
Surprisingly, I was informed that the commencement day is 1st of...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Dear Mr Hadjigeorgi,
Thank you for getting in touch with us.
We're sorry to hear you didn't feel as though the start date of our new policy was made clear to you and that you received your continuation of cover offer a few weeks after you'd left your company. Unfortunately there are often delays between employees leaving company schemes and companies letting us know. This is a big part of the reason why we allow this grace period for corporate leavers. It means you can avoid having a gap in your cover and continue the terms of your policy so you can claim for any on-going conditions straight away, even within the period between you leaving your company scheme and taking out a plan with us. Without this grace period, we would need to review the underwriting on your plan and you would not be able to claim for any existing conditions.
I hope This has helped to alleviate your concerns, however if you have any further questions, please callus on +44 1892 503856.
Kind regards,Sam
0
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TC
Trusted Customer
Ověřeno Feefo
7 years ago
Co říká Trusted Customer o AXA Global Healthcare:
Awesome
Jo was very helpful on the phone very efficient in assisting me with health insurance set up.
Sam Liddicoat
AXA Global Healthcare
7 years ago
We're really pleased Jo was able to help you. Thanks for sharing your wonderful feedback. We're here 24 hours a day if you have any questions about your new plan. Just call us on +44 18920 503856 if you need us.
Best wishes, Sam
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Důvěryhodný zákazník
Ověřeno Feefo
7 years ago
Lack of response
Signed up to AXA for my daughter, was told that I would receive the membership pack within five days. It's been over a month and I still have received anything. Claims have been slow and very little...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for taking the time to tell us about your experience. I'd really like to talk to you about your concerns. You may notice you have a missed call from me and I've send you an email for some options for getting in touch.
Please don't hesitate to call on +44 1892 503856 if you'd like to discuss this further.
Kind regards,Sam
0
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Důvěryhodný zákazník
Ověřeno Feefo
7 years ago
Very friendly and competent person on the phone (Stacey Kardamash).
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for the kind words, we're pleased to hear you're happy with our service. If you have any questions about your new plan, or need anything else, please call on +44 1892 503856.
Kind regards,Sam
0
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Důvěryhodný zákazník
Ověřeno Feefo
7 years ago
I would recommend to others and would use theh myself where appropriate
Sam Liddicoat
AXA Global Healthcare
7 years ago
We are really pleased to hear that you're happy to recommend AXA and thank you for taking the time to tell us. If you need any further information or have any questions, please give us a call.
Best wishes,Sam
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.