Good morning,
Thank you for your feedback.
We are very sorry to hear you were unhappy with the renewal premium. I have reviewed your policy today and can see that we have offered the very best renewal premium that is available to us. We have seen an increase in premiums due to claims volumes, costs, frequency and events. This has directly impacted the premiums that we can offer, however we are fully committed to offering the very best premiums and products at the very best rates of insurance. We are working tirelessly to help reduce the impact this is having on our customers and hope to see improvements in the near future.
We would like to thank you for your continued loyalty to AXA and for renewing your policy with us. We look forward to being of service to you in the future.
Kind regards
Aodhán
Feefo Coordinator
