Good evening,
Thank you for reaching out to leave a comment on your experience with AXA. We appreciate you taking the time and we greatly value your feedback.
Firstly I would like to thank you for the feedback in regard to our agent in the Cavan branch. We are proud to provide a high level of customer service in each of our branches across Ireland and we will ensure this feedback is delivered to the agent in question, and that recognition is given.
We apologise for the difficult experience you had regarding a previous claim. We understand that having to make a claim can be a stressful and complex process at the best of times, and we regret to hear that we have not met the standards expected of us on this occasion. Should you wish to discuss this further, please contact our customer contact centre or drop into your local branch and we will be happy to look into this further for you.
We would like to thank you for your continued loyalty and custom. We look forward to providing you with a high level of customer service for many years to come.
Kind regards,
Jude
AXA Insurance
