Hi,
Thanks for taking the time to leave a review of your experience.
I'm glad to hear you're happy with everything and thank you for renewing your home insurance with us for another year, we appreciate your custom.
Best wishes
Paula
AXA Customer Service Team
0
Sdílet
SG
Simon Grindlay
Ověřeno Feefo
Warwick
1 year ago
Co říká Simon Grindlay o AXA Insurance:
Good Company
Very efficient, good value for money. The fact that I have insured my property with AXA for the last 39 years is testament to that.
Gary
AXA Insurance
1 year ago
Hi Simon,
Thanks for those comments.
I'm pleased we've been able to help over the years.
Take care,
Gary
AXA Customer Service Team
0
Sdílet
JH
Jean Hinett
Ověřeno Feefo
Leigh
1 year ago
Co říká Jean Hinett o AXA Insurance:
Very efficient
Very helpful
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us such positive feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Not happy with a 58% increase in cost over the last two years.
Kimberley Morgan
AXA Insurance
1 year ago
Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it.
I'm sorry to hear that you haven't found our price to be as competitive this time around.
When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience on the type of car you drive, as well as within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price.
There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can.
I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged:
https://www.axa.co.uk/car-insurance/premiums/#reasons-why-your-premium-could-change
Thanks for choosing us.
Take care & enjoy your day,
Kim
AXA Customer Service Team
0
Sdílet
PM
Paul C Metcalfe
Ověřeno Feefo
Doncaster
1 year ago
Co říká Paul C Metcalfe o AXA Insurance:
great 5 star
service was great along with price and items included as standard
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us such positive feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sdílet
PS
Paul Salvietto
Ověřeno Feefo
Watford
1 year ago
Co říká Paul Salvietto o AXA Insurance:
Renewal
Competitive prices and easy to follow directions when renewing
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us such positive feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
The man was very nice and helpful.
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us such positive feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Bery satisfied
Kimberley Morgan
AXA Insurance
1 year ago
Hello,
Thanks so much for taking the time to leave us such positive feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
6 years of loyalty and AXA charged me £108 more for renewall. Disappointed
I have been with AXA insurance for the last 6 years. Each year I trust my AXA that my renewal with them is the cheapest. However, this year my renewal came to £351.00, but when compared on a...
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Anthony M
AXA Insurance
1 year ago
Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it.
I'm sorry to hear that you haven't found our price to be as competitive this time around.
When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price.
There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can.
We also offer a range products with different levels of cover which may be why the price was different when searching for a new quote.
If you ever need us, please get in touch anytime.
Take care & enjoy your day,
Anthony M
AXA Customer Service Team
0
Sdílet
NL
Nick Lindsay
Ověřeno Feefo
1 year ago
Co říká Nick Lindsay o AXA Insurance:
No
Gary
AXA Insurance
1 year ago
Hello Nick,
Thanks for sending your feedback throufgh to us. I can see that we've already discussed the issue with you and advised that our policy is no longer suitable for your needs.
I hope you're able to arrange alternative cover soon.
Take care,
Gary
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.