In all my years of driving I have never had a claim , and last year I had a big increase in my premium when I rang up to see why I was told it was due to the cost of repairing vehicles , which is a...
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Adam
AXA Insurance
1 year ago
Hi Stuart,
Thank you for taking the time to leave us your feedback on your experience.
I'm sorry to hear that despite never needing to make a claim you had a big increase in your renewal last year but it's nice to hear that the premium has reduced this year. I'll ensure your feedback is noted regarding the big increase in premium.
Best wishes,
Adam,
AXA Customer Service Team.
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Good, but communication could be better
Been with AXA a few years now, always a good service.
Last Nov, i had an accident - this is still not resolved, therefore my premium has increased by £200 compared to other insurance companies, as it...
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Sean
AXA Insurance
1 year ago
Good morning,
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again this year. I am however sorry for the experience with our Claims Team.
I'm pleased to hear though that you found making changes nice and easy with us!
Take care,
Sean
AXA Customer Service Team
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Renewal easy
Quick seamless for renewal, little expensive for existing customers and could be found cheaper if you shop around
Sean
AXA Insurance
1 year ago
Good morning,
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly, I'm sorry to hear we were not the best priced this year for you and hopefully we are better placed next year.
Take care,
Sean
AXA Customer Service Team
0
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JJ
John Jackson
Ověřeno Feefo
Middlesbrough
1 year ago
Co říká John Jackson o AXA Insurance:
Very good give 10 out of ten
Very good service I have been with axa for over two years now very satisfied my premium over the last two years hasn't change must
Gary
AXA Insurance
1 year ago
Thanks for those comments, John.
We really do appreciate you taking the time to pass that across.
Take care,
Gary
AXA Customer Service Team
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Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Very good
Good
Gary
AXA Insurance
1 year ago
Thanks for your comments.
I'm pleased to see you found your recent renewal was very good.
Take care,
Gary
AXA Customer Service Team
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Good efficient. Listened to my concrnd
Gary
AXA Insurance
1 year ago
Hello and thanks for renewing your policy with us recently.
Have a wonderful evening,
Gary
AXA Customer Service Team
0
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MS
Michael Sargent
Ověřeno Feefo
Cleethorpes
1 year ago
Co říká Michael Sargent o AXA Insurance:
Windscreen
Very professional easy to use
Booked my windscreen appointment for me no trouble at all
Polite service
Gary
AXA Insurance
1 year ago
Hi Michael,
Thanks for renewing your policy with us recently.
Take care and have a lovely afternoon,
Gary
AXA Customer Service Team
0
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MA
Michael Airs
Ověřeno Feefo
Little Staughton
1 year ago
Co říká Michael Airs o AXA Insurance:
Easy to access online
Jon
AXA Insurance
1 year ago
Hi there, Michael.
Thanks for your nice comments.
It's great you decided to renew with us again and found the process nice and easy.
Best wishes,
Jon
AXA Customer Service Team
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
really easy process
Jon
AXA Insurance
1 year ago
Good morning,
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.
Jon
AXA Customer Service Team
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
overpriced
Jon
AXA Insurance
1 year ago
Hello & thanks for taking the time to leave us your feedback - we use this to improve our future product offerings, so really appreciate all feedback we receive.
I'm sorry to hear that you found the insurance expensive this time around. We always aim to offer a competitive price, coupled with policy that offers lots of benefits.
Our policies include many covers as standard that may come at an additional cost elsewhere, such as having a courtesy car during a claim, Uninsured Driver Promise, a lifetime guarantee on repairs, Driving Abroad Cover and many more.
I've also included some info on pricing below, which I hope will help:
https://www.axa.co.uk/car-insurance/premium-change/
Thanks for renewing with us for another year - I can see that you've been with us since 2022, so we really appreciate you choosing us to look after your car year on year.
Take care,
Jon
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.