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Recenze společnosti Away Holidays

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Book your dream holiday today with Away Holidays, one of the UK’s most popular online travel agents.

Služba
4.8
/5

5

4

3

2

1

346

36

4

4

5

395

hodnocení za poslední rok

Zobrazení všech 637 recenzí
Důvěryhodný zákazník
2 years ago
Datum nákupu: 29/09/2022
Not very communicative,
I think that our £10k holiday for next April is booked, but once the deposit is paid the service seems to stop. We were promised an invoice within 24hours of payment, that was 10 days ago and despite...

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Customer Support Team
Away Holidays
2 years ago
Dear Valued Customer, Thank you for taking out the time and sharing your kind review. Such feedbacks helps us in recognizing the key areas to work on and helps us in improving our services further. Looking forward to your continuous support in the future. Regards, Away Holidays
MA
Mr Masood Akhtar
2 years ago
Datum nákupu: 08/06/2022
Co říká Mr Masood Akhtar o Away Holidays:
Worst holiday experience
Really disappointed with away holidays and their poor customer service and lack of knowledge. We had the worst holiday booking experience as our holiday had to be cancelled whilst at the airport. The...

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Customer Support Team
Away Holidays
2 years ago
Dear Mr Akhtar, We are sorry to hear that your experience with us hasn't been the best. Please be informed that guidelines pertaining to the covid-19 travel restrictions were shared with you at the time of booking the holiday wherein, it was clearly stated that exemptions for RT-PCR test are only for fully vaccinated travelers and travelers under 12 years of age for arrivals in Dubai. Our records shows that one the passengers aged 14 years did not have a negative RT-PCR test and he completed only one dose of the covid-19 vaccination. Therefore, she was denied boarding at the airport. Upon being apprised of the situation, our travel consultants coordinated with both the airline and the hotel and your holiday package was rearranged. If you concerns remain unaddressed, please do not hesitate to write to us at customercare@awayholidays.co.uk. Regards, Away Holidays
MH
Mr Paul Hodgkiss
2 years ago
Datum nákupu: 01/10/2022
Co říká Mr Paul Hodgkiss o Away Holidays:
Brilliant
The agent that dealt with me was verily efficient and listened to what I wanted and gave me good advice
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Customer Support Team
Away Holidays
2 years ago
Dear Mr Hodgkiss, We are delighted to receive your kind review. Such feedbacks motivates our staff and helps us in improving our services further. Thank you for choosing us. Regards, Away Holidays
MO
Ms Sophie Oconnor
Watford
2 years ago
Datum nákupu: 30/09/2022
Co říká Ms Sophie Oconnor o Away Holidays:
Great service as always from Rob
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Customer Support Team
Away Holidays
2 years ago
Dear Ms Oconnor, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Away Holidays
Důvěryhodný zákazník
2 years ago
Datum nákupu: 08/02/2022
Considerate
They kept me jnformed, and also kept my deposit for two years allowing us to use it on our recent holiday.
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Customer Support Team
Away Holidays
2 years ago
Dear Valued Customer, We really appreciate you for taking out the time and sharing your kind review. Do render us other opportunities to assist you again in your future travels. Regards, Away Holidays
Důvěryhodný zákazník
2 years ago
Datum nákupu: 26/09/2022
Helpful customer service and efficient booking. We've been with Away Holidays several times and would recommend them.
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Customer Support Team
Away Holidays
2 years ago
Dear Esteemed Customer, Your valuable feedback is much appreciated. We look forward to serving you again in the near future. Thank you for choosing us. Regards, Away Holidays
Důvěryhodný zákazník
2 years ago
Datum nákupu: 18/09/2022
Great service
Ian at Away is my go-to person for holiday booking. Super helpful, polite, efficient and patient!! Away are always cheaper than anyone else I have ever looked at too - especially for Dubai
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Customer Support Team
Away Holidays
2 years ago
Dear Valued Customer, Thank you for trusting us with your travel arrangements. We will strive to offer the best deals and deliver the highest quality of services at all times. We look forward to assisting you again in your future travels. Regards, Away Holidays
Důvěryhodný zákazník
2 years ago
Datum nákupu: 08/02/2022
Excellent Service
1st class service from Brooklyn. Kept informed during booking and after service prior to holidaying. Recommended.
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Customer Support Team
Away Holidays
2 years ago
Dear Esteemed Customer, It is indeed a delight to receive your valuable feedback. We are pleased to hear that you were duly assisted by our travel consultant, Brooklyn. We look forward to serving you again in the near future. Regards, Away Holidays
Důvěryhodný zákazník
2 years ago
Datum nákupu: 08/08/2022
Rubbish. Agent made a mistake with flight times initially which I had to correct and the booking should have been under my name which was clarified as I did the entire booking, not my wife's! Due to...

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Customer Support Team
Away Holidays
2 years ago
Dear Valued Customer, We regret to note the cause of your disappointments and apologise for any inconveniences caused. Our booking system automatically generates the booking and tickets in alphabetical order of the last names of the passengers. Therefore the lead passenger and communications sent automatically may be addressed to the passenger whose last name comes first as per the alphabetical order. We hope that will render us other opportunities to assist you again in your future travels. Regards, Away Holidays
Důvěryhodný zákazník
2 years ago
Datum nákupu: 07/09/2022
Initially good but did not follow through and dubious payment methods
I had to pay an extra £70 as the airline changed the flights and the member of staff said this was for a better flight. On checking with the airline they stated it was an operational change so no...

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Customer Support Team
Away Holidays
2 years ago
Dear Valued Customer, We are sorry to hear that your experience with us hasn't been the best. Please be informed that the amount of £170.90 was charged for rearranging the transfers to and from the hotel as per the new flight schedule. The charge was not for rearranging your flights. The invoice for the payment also states the same. For any further clarifications pertaining to this, we would request you to kindly write to us at customercare@awayholidays.co.uk. Regards, Away Holidays
O Away Holidays
Away Holidays offers to luxury holidays to many of the world’s most popular holiday destinations, with special deals on offer every day. From romantic honeymoons in the Maldives to fly drive holidays in the USA, from worldwide multi-centre trips to incredible safaris, Away Holidays will help your holiday dreams come true. We’re ATOL protected, so your holiday is safe with us. Book your dream holiday today at Awayholidays.co.uk
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Palmoak House, Southall, UB1 1SU, United Kingdom
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O Away Holidays
Away Holidays offers to luxury holidays to many of the world’s most popular holiday destinations, with special deals on offer every day. From romantic honeymoons in the Maldives to fly drive holidays in the USA, from worldwide multi-centre trips to incredible safaris, Away Holidays will help your holiday dreams come true. We’re ATOL protected, so your holiday is safe with us. Book your dream holiday today at Awayholidays.co.uk