Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Aviva Ireland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/aviva-ie | Feefo

Zobrazení všech 21,222 recenzí

Colin Greenway

8 years ago

Datum nákupu: 06/03/2017

Co říká Colin Greenway o Aviva Ireland:

Despite forwarding documents for car insurance within requested timeframe I received two letters outlining aviva would cancel my policy if I didn't forward documents.

Amy

Aviva Ireland

8 years ago

Hi Colin,

We are sorry to hear about your experience. I know one of our agents have been in contact to resolve this issue for you, but if you need to speak to us again please send us an email to direct@aviva.ie.

Thanks for taking the time to review; it’s great to get constructive feedback.

Kind Regards – Amy

Prohlédnout si celou recenzi zákazníka

Martin Dunlea

8 years ago

Datum nákupu: 02/03/2017

Co říká Martin Dunlea o Aviva Ireland:

Agent wasn't very helpful at all. I've been with ye for years, have another car policy with ye and house insurance and when I asked if there was anything could be done with the price was told "no get...

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Amy

Aviva Ireland

8 years ago

Hi Martin,

We are sorry to hear about your negative experience and we are following up on the content of the conversation. An agent has tried to make contact so that we can investigate further.

Kind Regards - Amy

Prohlédnout si celou recenzi zákazníka

Gillian Mcnamee

8 years ago

Datum nákupu: 02/03/2017

Co říká Gillian Mcnamee o Aviva Ireland:

Fantastic personalised service

Sinead Hayes was fantastic and the model of what a customer service should be! I can't believe she was only 6 weeks into the job!

Amy

Aviva Ireland

8 years ago

Hi Gillian,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you had a positive experience with us.

I will make sure to share your feedback with Sinead!

All the best – Amy

Prohlédnout si celou recenzi zákazníka

Olga Kamara

8 years ago

Datum nákupu: 02/03/2017

Co říká Olga Kamara o Aviva Ireland:

Good customer service

Overall very happy

Amy

Aviva Ireland

8 years ago

Hi Olga,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you are had a good experience with us!

All the best – Amy

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Fiona Murphy

8 years ago

Datum nákupu: 07/03/2017

Co říká Fiona Murphy o Aviva Ireland:

He was very easy to deal with and helpedme get a great policy price

Kevin Dolan was very professional and helpful

Amy

Aviva Ireland

8 years ago

Hi Fiona,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you had a great experience with us!

I will make sure to pass on your feedback to Kevin.

All the best – Amy

Prohlédnout si celou recenzi zákazníka

Elizabeth Kerrigan

8 years ago

Datum nákupu: 07/03/2017

Co říká Elizabeth Kerrigan o Aviva Ireland:

very efficient and individual (sorry cannot remember name) was very good

Amy

Aviva Ireland

8 years ago

Hi Elizabeth,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re very glad that you found us easy to do business with!

All the best – Amy

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 06/03/2017

Very slow communication from them. Policy started 3 weeks ago and I still have not received my disc

Amy

Aviva Ireland

8 years ago

Hi there,

We are sorry to hear of the delay in dispatching your disc. I know one of our agents have been in contact to resolve this issue for you, but if you need to speak to us again please send us an email to direct@aviva.ie.

Thanks for taking the time to review; it’s great to get constructive feedback.

Kind Regards – Amy

Prohlédnout si celou recenzi zákazníka

Bill Clifford

8 years ago

Datum nákupu: 06/03/2017

Co říká Bill Clifford o Aviva Ireland:

I was very impressed with the speed of the transaction, and the price was right.

Amy

Aviva Ireland

8 years ago

Hi Bill,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that your experience setting up a policy with us was so efficient!

All the best – Amy

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

8 years ago

Datum nákupu: 05/03/2017

Thank you

Job well done

Amy

Aviva Ireland

8 years ago

Hi there,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback.

All the best – Amy

Prohlédnout si celou recenzi zákazníka

Frederick English

8 years ago

Datum nákupu: 01/03/2017

Co říká Frederick English o Aviva Ireland:

There was a lot of confusion re their own e-mails which they blamed Ina backlog

Amy

Aviva Ireland

8 years ago

Hi Frederick.

We are sorry to hear about your experience.

I know that one of our agents has been in touch and is continuing to look into this for you.

Kind Regards - Amy

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O Aviva Ireland

One of Ireland’s most trusted companies offering car, home, life, travel and commercial insurance.

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Building 12, Cherrywood Business Park, Loughlinstown, County Dublin, D18 W2P5, Ireland

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Aviva Ireland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?