Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Austravel Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/austravel | Feefo

Zobrazení všech 1,782 recenzí

MR ROBIN LINGS

EARL SHILTON LEICESTER

5 years ago

Datum nákupu: 05/03/2020

Co říká MR ROBIN LINGS o Austravel:

Excellently organised trip

We were very pleased with the way our trip to Australia was organised, with a week stopover in Singapore on the way out and a few days stopover in Kuala Lumpur on the return journey. Everything went...

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MRS PATRICIA HEELEY

5 years ago

Datum nákupu: 05/03/2020

Co říká MRS PATRICIA HEELEY o Austravel:

Everything the team arranged went to plan We have used your firm three times and it has been easy for us to deal with all the flights that were booked. We would recommend this company to anyone...

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MR Geoffrey CHILDS

5 years ago

Datum nákupu: 05/03/2020

Co říká MR Geoffrey CHILDS o Austravel:

First Class Austravel

Every detail was as planned and on time, making our travel easy and enjoyable.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 01/03/2020

A great holiday - but more information would have made it better.

The service we received before we flew out was excellent - but there were several incidents while we were away, some of which led to us having to spend more than A$300 on extras we felt should have...

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Toni

Austravel

5 years ago

Hi Thank you for your feedback regarding your recent holiday. We take all our customers comments seriously as this enables us to improve on the services and products we offer. Your comments have been passed to our customers relations department and they will look into the issues you have raised. Can we please ask you to send us a copy of your receipts for the car parking and also for the additional night you paid when moving from Esperance. Can you also provide them with further details of this hotel and any photographs you may have. I regret we cannot refund the Sat Nav charges as your documents showed that the car hire "Excludes optional extras (e.g child seats or GPS)." Please email: customerrelations_austravel@travelopia.com or customer.relations@travelopia.com quoting your booking reference. Many thanks and kind regards Alice Austravel

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 03/03/2020

Excellent service

Excellent service throughout. Sue planed our perfect trip to a tee. She was patient and understanding when we faced a delay in booking and through last minute changes.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 01/03/2020

Austravel is a reliable and efficient booking service.

The hotels in Singapore were excellent and the flight timings worked out well. Right from the initial booking experience, with your most helpful booking clerk, until the final journey home, all went...

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 29/02/2020

Brilliant

I emailed Austravel for a quote for our trip to Australia expecting the quote to be much more expensive than if I booked everything independently. I was happy with the quote I received, the service...

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 25/02/2020

Friendly staff, but always errors in their quotes and paperwork.

Although they are usually cheaper you must be prepared to check EVERYTHING that they send to you, there are always errors ! Also, after paying a deposit they rang to say they could not accommodate my...

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Toni

Austravel

5 years ago

Hello,Thank you for sharing your feedback with us. I was sorry to hear you were unhappy with some aspects of our pre-departure service and found there to be various errors. Feedback such as this is valuable to us as it allows to identify areas for improvement, and I have passed your comments on to our sales team. Despite this, I dohope you enjoyed your time in Australia and will consider using our services again on your next Australian holiday. Kind regards, Alice Austravel

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MR RAYMOND SMART

Trowbridge

5 years ago

Datum nákupu: 28/02/2020

Co říká MR RAYMOND SMART o Austravel:

The holiday we wanted, designed for us, provedto be exactly what we wanted.

Austravel asked us what we wanted before suggesting some possible trips / locations etc. We were given plenty of help to find exactly what we wanted and they were always willing to answer follow-up...

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MR Martin Cox

5 years ago

Datum nákupu: 27/02/2020

Co říká MR Martin Cox o Austravel:

Minor problems on all flights. Tour guide Daniel was excellent. Some days are no more than travelling from A to B Mostly enjoyed the trip.

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Neobdržel/a jste pozvánku k recenzi?

O Austravel

Austravel is the leading Australia and New Zealand specialist; we pride ourselves on our expertise, service and our passion for Australia and New Zealand holidays. You will find a wide selection of tours, hotels, cruises and transport, and with our Travel Designers on hand to help, we are sure that you will find everything you need for your Australia and New Zealand holiday in one place.

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01293 457912

Jetset house, Church Road, Crawley, West Sussex, RG11 0PQ, United Kingdom

Proč věřit recenzím Feefo?