Ordered products on 4th May and it’s now 12th and not delivered
Arran Sense of Scotland
ARRAN - Sense of Scotland
6 years ago
Thank you for taking the time to leave a review.
I can only apologise for the delay in receiving your items. We're experiencing an unprecedented demand in orders at the moment and working with a reduced dispatch team to allow us to implement safe, social distancing procedures within our warehouse. I have checked the tracking on your order and can delivery was attempted this morning.
Again please accept our apologies for the inconvenience caused.
ARRAN Sense of Scotland Team
Recenze produktu
Datum nákupu: 04/05/2020
0
Sdílet
TC
Trusted Customer
Ověřeno Feefo
6 years ago
Co říká Trusted Customer o ARRAN - Sense of Scotland:
Lovely product that I would definitely buy again. Great smell that lingers
Recenze produktu
Datum nákupu: 03/05/2020
0
Sdílet
TC
Trusted Customer
Ověřeno Feefo
6 years ago
Co říká Trusted Customer o ARRAN - Sense of Scotland:
Easy to order, quick delivery and lovely products, especially the hand cream with the current ‘washing hands’ situation!!!
Datum nákupu: 02/05/2020
0
Sdílet
TC
Trusted Customer
Ověřeno Feefo
6 years ago
Co říká Trusted Customer o ARRAN - Sense of Scotland:
I still dont have the product. Was told on Friday it was out for delivery. It is now Monday over a week since i ordered and still nothing
Arran Sense of Scotland
ARRAN - Sense of Scotland
6 years ago
Thank you for taking the time to leave a review.
I can only apologise for the delay in receiving your items. We're experiencing an unprecedented demand in orders at the moment and working with a reduced dispatch team to allow us to implement safe, social distancing procedures within our warehouse. I have checked the tracking on your order and can see it was successfully delivered this afternoon.
Again please accept our apologies for the inconvenience caused.
ARRAN Sense of Scotland Team
TC
Trusted Customer
6 years ago
i have modified my response as i have now received it. i understand that you will have less staff i think perhaps a good thing to do would be to manage expectations and not say it will arrive in 2-3 days if its more likely to be over a week. I would give higher but the product is dirty and a bit damaged but smells lovely.
Arran’s customer service is personal, responsive and thoughtful. Their replies are prompt, and when they see a way to consolidate orders, they do - especially helpful because I order from the U.S.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.