The new website is difficult to navigate. Items are poorly packaged for distribution meaning paper is often damaged and the boxes the actual stationery is packaged in are in are damaged - often I...
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Craig
AOS Online
8 years ago
Hi,
I’m sorry to hear you’ve had a bad experience with the delivery of your order and that you find the new website difficult to navigate. Overall the feedback from customers on the new website has been very positive, however If you would be kind enough to get in touch and explain your issues further we will take them on board as we are always trying to improve the functionality of the site. Regarding items being loose in the box I can only apologise for this and will raise the matter with our warehouse. If any goods have been damaged because of this please let us know and we will gladly arrange areplacement.
Lovely swift service with very helpful customer services.
Craig
AOS Online
8 years ago
Hi Debbie, and thanks for your lovely review of AOS Online. It's fantastic you hear you received great service and you're happy with your stationery purchase. We look forward to hearing from you again soon.
Excellent service , easy to use. Member of staff i spoke to was very helpful and polite, prior to me placing the order. Thank you.
Craig
AOS Online
8 years ago
Hi, and thanks for your wonderful review of AOS Online. It's really nice to receive customer feedback, especially when it's about our staff as they work really hard to ensure our customers receive excellent service. Hope to hear from you again soon.
Would have been 5 except that I didn't get an online confirmation that the payment has been processed and the order accepted. Had to phone up and confirm. Then the confirmation email arrived.
Craig
AOS Online
8 years ago
Hi Tina, I just wanted to say thank you for your diary order and sorry you had to call to check your payment had been processed. Payment confirmations are sent out automatically on completion of a customers order and your issue isn't something that we have expereinced before. We are however checking our systems to ensure you wont experience this problem again.
Goods ok but damaged. Package should have been better padded.
Craig
AOS Online
8 years ago
Hi Bill,
Sorry to hear your parcel arrived damaged, but please rest assured we are always happy to replace items that don’t arrive in good condition. I have asked our warehouse to look into adding more padding next time so you don’t experience the same problem again.
AOS Online is an online supplier of office stationery and business products for use in the home and office. With over 40,000 products, and a stock holding in excess of £30 million across a product range of office stationery, Workwear, printer consumables, catering, janitorial, Office Furniture, and packaging supplies we are able to supply just what you need, when you need it.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
AOS Online is an online supplier of office stationery and business products for use in the home and office. With over 40,000 products, and a stock holding in excess of £30 million across a product range of office stationery, Workwear, printer consumables, catering, janitorial, Office Furniture, and packaging supplies we are able to supply just what you need, when you need it.