Recenze společnosti Tool Centre

I am sorry that a resolution to your issue took slightly longer to resolve than you had expected. Although we try to resolve every warranty issue as quickly and smoothly as possible, we can experience rare delays in the process due to unforeseen circumstances. In this case, specifically, your item was not sent away for repair and I am sorry if this is the impression you received. In fact, your item was sent to the manufacturer for, what should have been, a basic check before a replacement was sent out. As this process was taking longer than we had anticipated, we took the decision to refund your payment with our apologies, so that you were impacted as little as possible. We have a proven track record of resolving customer issues swiftly and I am sorry that we have failed to meet your expectations in this matter.