Poor service, original brochure poor describing the house as open plan and showed no bedroom photos. Had to go back several times to get this right.
Launch on Rightmove contained photos I had asked...
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Caroline
Andrew Grant
4 years ago
We are so sorry to hear of the failing of our team on this occasion. We pride ourselves on the standard of our marketing so your feedback will be passed on to the team, however some of the individuals involved in your property sale are no longer with the business. We have a strict Covid-19 policy in place and regular updates, so again thank you for bringing this to our attention - this will be fully investigated.
We are so glad that Sarah worked her magic and got your sale across the line - we wish you all the best and do hope that you will have the faith in us in the future should you require our support.
Co říká Mrs Margaret Catherine Shepherd o Andrew Grant:
Impersonal service
I found the service poor and impersonal
Caroline
Andrew Grant
4 years ago
We are saddened to read this and will pass your feedback on to George who will be disappointed. We wish you all the best and thank you for taking the time to review our service.
Andrew Grant did a really good job of pushing our sale through once we had found a buyer. Chloe was excellent. However, up until that point I was not happy. Our brochure did not market our house to...
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Caroline
Andrew Grant
4 years ago
We are so glad to hear that our Sales Progression team provided exceptional service - as they always do. And can only apologise for any perceived lack of attention to detail in marketing, as part of our standard protocol a brochure cannot be made live without the buyers written approval. We shall let George know that his call was appreciated and wish you all the best.
Let down by inter-departmental communication (too many offices involved), and certain information failing to be passed on. For example, they were instructed to arrange for utility companies to attend...
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Caroline
Andrew Grant
4 years ago
We are sorry to hear that you did not experience our usual high standards of service and technical issues with the property tracker that were not responded to. Our team take feedback like this very seriously and we will investigate.
It is however not standard practice for estate agents to get involved with utilities and meter readings so we apologise for any misunderstanding caused by this.
We wish you all the best
Good communication throughout both with us and all the involved parties. Totally professional yet personable, would definitely recommend
Caroline
Andrew Grant
4 years ago
Thank you so much for you 5-star review of our service. I will share your feedback with Justin and the team who will be thrilled to read this. We wish you all the best and look forward to supporting you again in the future.
Started well but went down hill by not informing client regularly.
Told us before we signed up with them that they were moving to Worcester.
Caroline
Andrew Grant
4 years ago
We are sorry to read this - our Malvern office was closed last September. At Andrew Grant the most important thing about us is our clients…and no matter where we are when our clients need to see us we visit them, not the other way around. We do apologise that you did not receive our exacting level of service and do wish you all the best.
Efficient customer service & good communications throughout our property sale. Thank you.
Caroline
Andrew Grant
4 years ago
Thank you for taking the time to review our service and for your 5 star feedback - our team will be delighted to receive this. We wish you all the best
Very efficient set up of house viewing - one open day on a Saturday morning resulted in about 12 viewings followed by 5 offers. I was regularly kept up to date, and one of the offers proceeded to...
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Caroline
Andrew Grant
4 years ago
Thank you for taking the time to review our service, and for your excellent feedback. Open events are a great way to minimise the impact when selling your home, showcase a property to multiple parties and at a time to suit you. We are really happy to hear how successful it was and wish you all the best.
Yes, that's right we are nearly 50 years old! And over this time we have gained the knowledge and expertise you need to be reassured of only the best possible service. We certainly don't act our age though - we use the latest technology to give buyers, sellers, landlords and tenants the best experience.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Yes, that's right we are nearly 50 years old! And over this time we have gained the knowledge and expertise you need to be reassured of only the best possible service. We certainly don't act our age though - we use the latest technology to give buyers, sellers, landlords and tenants the best experience.
