Hi Susan. I really do apologise for this, and assure you we do give a damn (!). I have searched our emails and cannot find any correspondence there, and I’m not sure where you sent the letter to as the returns address is our warehouse, not our office and I have checked our registered address post, too. I would very much like to resolve this, so I have sent this message to your email on file, from my email, and look forward to hearing from you. Kind regards. Stuart.
