Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Adventures Abroad Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 1,189 recenzí

LISE CHARTRAND

Ověřeno Feefo

3 years ago

Co říká LISE CHARTRAND o Adventures Abroad:

I found them to be responsive and informative

Důvěryhodný zákazník

Ověřeno Feefo

3 years ago

OK - hope the trip is more engaging than the booking process.

Non-committal answers to email queries. Lack of thoroughness. I got the sense "if you want to book, fine, this is how we always work and do things". Didn't feel like they really cared about my...

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Andrew

Adventures Abroad

3 years ago

Thanks for your review. We're sorry that was your experience with our sales team. I will pass this message on to them to make sure other travellers don't have the same experience. We look forward to showing you a much more engaging time on your upcoming tour! Best, The Adventures Abroad Team

FRANK BOHM

Ověřeno Feefo

Kanata, Ontario, Canada

3 years ago

Co říká FRANK BOHM o Adventures Abroad:

The tour leader was excellent. His explanations were very informative, interesting and understandable. There were expected delays for the ferries and everything was resolved very satisfactorily. A-1...

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ELLEN TALIMCI

Ověřeno Feefo

3 years ago

Co říká ELLEN TALIMCI o Adventures Abroad:

It appears I will be paying for my transfer from the airport to the hotel because I booked my own flight.

Andrew

Adventures Abroad

3 years ago

Thanks for your review. We apologise for any inconvenience this causes, but this policy is in place because when we are not managing your flight arrangements we don't get any updates on your flights regarding schedule changes, and we don't want you to be caught at the airport expecting a transfer, only for them not to show up. This is also an additional service, and not part of the tour package, so it is more so included as a "Thank you" to travellers who choose us as their air service provided. Again we apologise for the inconvenience this policy may cause, but if there is anything else we can do for you, please let us know. Until then, we can't wait to have you join us on tour! Best regards, The Adventures Abroad Team

ELLEN TALIMCI

3 years ago

That very odd that you are worried that we will be at the airport with no transportation because you are not managing our flight arrangements but when my sister call Sabrina quoted a price of $80 per person for the service. I will not be changing my rating as of now. We will not be using the service quoted, my sister will contact Sabrina tomorrow to let her know, we will take our chances with a taxi to the hotel.

ELLEN TALIMCI

3 years ago

Thank you for your response. I emailed a week ago requesting the names of the 4 hotels we will be staying in so that I may know where to direct the taxi driver when we arrive at the airport in Florence and to contact the hotels to find out what amenities they have in order to pack appropriately. I have yet to receive a response. Please advise.

Andrew

Adventures Abroad

3 years ago

Thanks for touching base with us, I have discussed with our consulting team. This request did not come to us by email a week ago, but they have confirmed to me that they have spoken to your travel companion and forwarded all the required information. Please do not hesitate to contact the consulting team if you need anything else prior to your tour. Best, The Adventures Abroad Team

PAUL HOUGH

Ověřeno Feefo

3 years ago

Co říká PAUL HOUGH o Adventures Abroad:

Lesser known islands; so much to offer

Our tour leaderwas faced with several logistical challenges that he handled very well indeed, resulting in an enhanced tour. His handling of the dinners was a treat as we got to sample lots of...

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MICHAEL COWEN

Ověřeno Feefo

3 years ago

Co říká MICHAEL COWEN o Adventures Abroad:

Online booking went smoothly. No problems.

Andrew

Adventures Abroad

3 years ago

Thank you for your review, we're glad you had a smooth booking process and look forward to you joining us on tour. Best, The Adventures Abroad Team

Důvěryhodný zákazník

Ověřeno Feefo

3 years ago

Terrific tour

Tour leader was very personable, professional and well organized.

Andrew

Adventures Abroad

3 years ago

Thank you for your review, we're so glad you had a great time on tour with us and enjoyed your tour leader. We can't wait for you to join us again on your next trip! Best, The Adventures Abroad Team

SCOTT LOUNSBERRY

Ověřeno Feefo

3 years ago

Co říká SCOTT LOUNSBERRY o Adventures Abroad:

I will be glad to travel with Peter again.

Důvěryhodný zákazník

Ověřeno Feefo

3 years ago

I thought Alastair was wonderful.

Důvěryhodný zákazník

Ověřeno Feefo

3 years ago

Excellent tour by experienced leader

Very capable leader. Experienced and confident

Andrew

Adventures Abroad

3 years ago

Thanks for your review, Douglas. We're glad you had a great time on tour with our tour leader and enjoyed your tour. We look forward to having you back on tour with us soon! Best, The Adventures Abroad Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí Adventures Abroad

Další informace o společnosti Treefo

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Adventures Abroad

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?