Dear Chip,
Thank you for sharing your thoughts about your recent experience with us. We truly value feedback from our travelers, as it helps us continue to refine and improve every aspect of our tours.
We’re sorry to hear that parts of the trip didn’t meet your expectations in terms of individual readiness. While we do our very best to provide comprehensive and detailed pre-departure information—including clear guidance on the physical demands and difficulty of each itinerary—we ultimately rely on travelers to make an honest self-assessment when choosing a tour that aligns with their abilities and interests.
That said, we understand your concerns and take them seriously. It's a balance we’re always working to improve, and your feedback is helpful as we continue to evaluate how we communicate expectations and support our travelers in selecting the right trip for them.
Thank you again for traveling with us. We hope to have the opportunity to welcome you on another adventure.
Warm regards,
The Adventures Abroad Team