Thank you for sharing your feedback. We understand that there was some confusion regarding the booking process and our discount details, and we appreciate you bringing this to our attention.
To clarify, our current promotion offers 10% off all to gift experiences through November 28. This discount is automatically applied when you book a tour as a gift certificate.
Once a booking is confirmed, we are unable to apply discounts retroactively, which is why we couldn’t adjust your reservation when you contacted us.
We appreciate your understanding, and if you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you again for your feedback. We look forward to assisting you in the future.