We are sorry you feel the communication was less than satisfactory during your recent purchase. As the buyers we would have tried to do all we could for you, whilst looking after our clients - the sellers.
We can assure you that the sales progression was updated on a regular basis.Sometimes sales are not straight forward and our interaction with both sets of solicitors, the mortgage brokers, surveyors and our clients was extensive on your purchase. We do documents everything.
Had you made us aware of your concerns earlier we would have made every effort to rectify them.
Unfortunately we were not aware of your discontent but we do wish you every happiness in your new home and for the future.
Best regards,
Runcorn Sales Team.