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Recenze společnosti Active360

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hodnocení za poslední rok

Active360 již není aktivním zákazníkem Feefo
Zobrazení všech 839 recenzí
Důvěryhodný zákazník
8 years ago
Datum nákupu: 12/06/2016
Highly recommended
Excellent session. Gave me lots of confidence. Very friendly and reassuring.
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Trusted Customer
8 years ago
Datum nákupu: 24/05/2016
Co říká Trusted Customer o Active360:
Great company. Well organised (mostly!) and love the paddle boarding.
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Jess Hewlett
Active360
8 years ago
Hi Naomi,

Thank you for the positive review, we are always pleased to hear that people love our product.

We are a relaxed team allowing for each person to negotiate the water in their own time and to their ability.

Hope to see you paddling with us again soon.

Kind regards
Jess
Active 360
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Trusted Customer
London
8 years ago
Datum nákupu: 26/06/2016
Co říká Trusted Customer o Active360:
Absolutely fantastic experience! We'll definitely come back and do this more often. Thanks so much for the teachers who really has a long patience for us beginners.
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Jess Hewlett
Active360
8 years ago
Hi Kristine,

Thank you so much for the positive review, it is always great to hear that people have enjoyed the service we provide.

We hope you will be paddling with us soon.

Kind regards
Jess
Active 360

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Trusted Customer
8 years ago
Datum nákupu: 19/06/2016
Co říká Trusted Customer o Active360:
Had a great time from Kew trying to make our way to Richmond. Sadly the wind was not in our team and we didn't get too far. Krista was a great teacher and we were standing up in no time! I've already...

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Jess Hewlett
Active360
8 years ago
Hi Anna,

Thank you so much for your positive feedback.

It is great that you enjoyed it so much and are coming back!

We look forward to many more paddles with you.

Kind regards
Jess
Active 360
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Důvěryhodný zákazník
8 years ago
Datum nákupu: 01/05/2016
I would use 360 again, good value for money.
Directions to find the meeting place were not clear, I was lost. I didn't know it was a boat, I was looking for an office and difficult to access. The instructor was late, he lost the key to the...

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Jess Hewlett
Active360
8 years ago
Hello,
Firstly, thank you for your feedback and we are sorry that you had problems trying to find us on the day of your session.
When contacting the office directly, we do endeavour to provide accurate directions to ensure this does not occur. I can see that you booked in online which means that you would have received a confirmation email which provides you with further details about our location. The email included the following information: “Paddington Basin - we meet by our barge about 200m from the end of the Basin - not far from M&S cafe”. We also have maps on our website showing precise locations of our bases.
We have also spoken to all our instructors and reiterated to them the importance of arriving to a session they are taking on time (of course sometimes this may not be possible due to unforeseen circumstances).
We appreciate constructive comments like yours, which enable us to be more aware of any issues, and we encourage customers to contact us directly.
As a gesture of good will we would love for you to come back as a Returning Paddler to Paddington free of charge at any time over the summer period. Please contact our office to book in.
Kind regards
Jess
Active 360
Recenze produktu

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Trusted Customer
London
8 years ago
Datum nákupu: 25/06/2016
Co říká Trusted Customer o Active360:
Paddle board event
Great bunch of guys :)
Recenze produktu

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Trusted Customer
8 years ago
Datum nákupu: 25/06/2016
Co říká Trusted Customer o Active360:
I am hooked!!
As a novice I was excited and nervous, but there was no need! I had so much fun and the team, Krista and Cressida were fab!! I am hooked
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Jess Hewlett
Active360
8 years ago
Thank you so much for the positive feedback.

It is great that you enjoyed the product and service we provide and look forward to many more paddles with you.

Kind regards
Jess
Active 360

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Důvěryhodný zákazník
8 years ago
Datum nákupu: 11/06/2016
A bit chaotic to start with at Putney so it started late which was frustrating. Time made up at the end, but that's not the point.
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Jess Hewlett
Active360
8 years ago
Hello,
Thank you for your feedback.
Please accept our apologies for the beginning of this particular session.
We do appreciate potential difficulties for individuals should this occur and your comments do help us to highlight these incidents. Fortunately, these are not a common occurrence and, therefore, as a gesture of good will we would love for you to come back as a Returning Paddler free of charge at any time over the summer period.
Please contact our office to book in.
Kind regards
Jess
Active 360
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TC
Trusted Customer
Putney
8 years ago
Datum nákupu: 16/06/2016
Co říká Trusted Customer o Active360:
Good, although felt that i had to take the course in order to be able to go out on the river, which isnt the case,
I wasn't expecting it to actually go ahead as it was a very cold and wet evening with thunder and lighting. But it eased and out we went. I had also turned up directly from work/office so was not...

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Jess Hewlett
Active360
8 years ago
Dear Paulo,
Thank you for your feedback.
We are sorry that the changing facilities were unavailable on this particular occasion, the lady in Crewrooms had to close early due to extenuating circumstances which meant we did not have access to the shower and changing facilities.
We can assure that valuables are perfectly safe when trips are running as external doors are securely locked before the beginning of each session.
As for instruction, we do ensure those on beginner trips are given sufficient advice to be able to safely access the waterways. Our instructors are always on hand to offer advice, tips and techniques, aiding people to gain experience and enjoyment from this unique activity.
As a gesture of good will we would love for you to come back as a Returning Paddler free of charge at any time over the summer period. Please contact our office to book in.
Kind regards
Jess
Active 360
Recenze produktu

0
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TC
Trusted Customer
Brentfoed
8 years ago
Datum nákupu: 04/06/2016
Co říká Trusted Customer o Active360:
Excellent Kew Bridge Trip
Good service. Booked through the website which was easy to use.
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O Active360
Active360 specialises in stand-up paddleboarding (SUP) training. We aim to engage people in natural environments through SUP and also to make them aware of the threats to these environments and how they can help to make positive changes. We aim to provide a fun and safe watersport experience for people of all ages. Our coaches receive comprehensive regular in-house training to ensure high levels of safety and excellent technical SUP knowledge. Our coaches or instructors (we usually call them coaches as they mostly coach people rather than “instruct” them) have been trained through one or more of the existing paddlesport coach / instructor training schemes. The main ones are from the ASI (Academy of Surf Instructors, BSUPA (British Stand up Paddleboard Association) and BCU (British Canoeing). All are valid teaching programmes, which cover most of the basic skills to coach, rescue and keep people safe on water. As SUP is still a relatively new sport without a National Governing Body (NGB) the training agencies have not yet agreed to accept the validity of or even to recognise each other’s qualifications. So we treat all of these training courses as a starting point and more importantly make sure that our new coaches are also trained on the local river environment by working with our most experienced coaches before lead working as coaches. To be a good lead coach on the tidal Thames, you need to have an understanding of the effects river traffic, tide and wind conditions can have on safety. None of this is properly covered in any of the available courses. We also provide training though our Thames Skills and Knowledge (TSK) courses developed with the support and guidance of the Port of London Authority. We are keen to keep improving the way we present and introduce SUP, so we are always on the look-out for new ideas and fresh thinking from our SUP trips around the world.
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7 Bedford Close, London, London, W4 2UE, United Kingdom
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O Active360
Active360 specialises in stand-up paddleboarding (SUP) training. We aim to engage people in natural environments through SUP and also to make them aware of the threats to these environments and how they can help to make positive changes. We aim to provide a fun and safe watersport experience for people of all ages. Our coaches receive comprehensive regular in-house training to ensure high levels of safety and excellent technical SUP knowledge. Our coaches or instructors (we usually call them coaches as they mostly coach people rather than “instruct” them) have been trained through one or more of the existing paddlesport coach / instructor training schemes. The main ones are from the ASI (Academy of Surf Instructors, BSUPA (British Stand up Paddleboard Association) and BCU (British Canoeing). All are valid teaching programmes, which cover most of the basic skills to coach, rescue and keep people safe on water. As SUP is still a relatively new sport without a National Governing Body (NGB) the training agencies have not yet agreed to accept the validity of or even to recognise each other’s qualifications. So we treat all of these training courses as a starting point and more importantly make sure that our new coaches are also trained on the local river environment by working with our most experienced coaches before lead working as coaches. To be a good lead coach on the tidal Thames, you need to have an understanding of the effects river traffic, tide and wind conditions can have on safety. None of this is properly covered in any of the available courses. We also provide training though our Thames Skills and Knowledge (TSK) courses developed with the support and guidance of the Port of London Authority. We are keen to keep improving the way we present and introduce SUP, so we are always on the look-out for new ideas and fresh thinking from our SUP trips around the world.