Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

AccessPay Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/access-pay | Feefo

Zobrazení všech 131 recenzí

Brent Neppl

Basildon

5 years ago

Datum nákupu: 08/06/2020

Co říká Brent Neppl o AccessPay:

Personal Service and responsive

We had a very personal service from Stuart, and he was responsive during the whole process. AccessPay helped with Bank requests, and stood with us right through testing and the first live files.

Andrew

AccessPay

4 years ago

Hello and thank you for your kind comments. We're pleased you found the onboarding journey for your local authority BACS solution easy to navigate. We aim to provide a personalised service that assists with both the bank facing elements of projects and also the more technical aspects of our technology, it sounds like you were supported on both fronts! Best wishes, Andrew

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Warren Hyde

5 years ago

Datum nákupu: 01/06/2020

Co říká Warren Hyde o AccessPay:

The implementation and support team were flexible and knowledgeable. As issues were identified, the AP Team came up with solutions and if additional work or enhancements were required, they...

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Andrew

AccessPay

5 years ago

Thank you for your kind feedback. The team enjoyed working with you on the setup of your payments automation and treasury management product and appreciated the agile manner in which the Sainsbury's team approached the project. Best wishes, Andrew.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 20/05/2020

Professional , Knowledgable , Customer focused experience

Andrew

AccessPay

5 years ago

Thanks for your feedback. We're pleased you found your BACS Bureau Service easy to setup and enjoyed working with the team. Best wishes, Andrew.

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

5 years ago

Datum nákupu: 11/05/2020

Good overall but engagement could be improved.

Generally a good experience. At times it felt that we were on our own to resolve issues found during testing. It would have been useful to have a better link between the sales and implementation...

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Andrew

AccessPay

5 years ago

Hi. Thanks for your feedback, it's really important to us that all clients have a smooth experience throughout all elements of the onboarding, including testing. We've implemented a new process to quickly escalate issues with testing through our support channels and also taken steps to update our training guides / checklists. I hope you're enjoying using your new cloud based BACS software. Best wishes, Andrew.

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Mike Younger

5 years ago

Datum nákupu: 29/04/2020

Co říká Mike Younger o AccessPay:

Good software for Companies with modest volumes of direct submissions

The onboarding was smooth with the set up effort being delivered by AccessPay. Our existing submission files required no amendment. The portal is easy to use with a clear layout.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 20/03/2020

Generally good and quite responsive. Not as pro-active in getting to the point of workings as could have been and was left to us to raise questions where we could have had a more guided setup. ...

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Andrew

AccessPay

5 years ago

Hi and thanks for the feedback. We want to make sure all BACS Bureau clients have a smooth journey setting up their solutions. On the back of your comments, we've established a number of new guides and dedicated communication flows between our Implementation Consultants and clients. We hope you're enjoying the use of your cloud based Bureau solution. Best wishes, Andrew.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 09/04/2020

Attention to detail and knowledgeable.

Very attentive and great attention to detail. Really knowledgeable and helpful members of the team.

Andrew

AccessPay

5 years ago

Thanks for your feedback. We're really pleased you had a good experience setting up your BACS Direct Credits cloud solution. Best wishes, Andrew

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Gesa Brinkmann

5 years ago

Datum nákupu: 09/04/2020

Co říká Gesa Brinkmann o AccessPay:

Really responsive and clear in explaining what needs doing

Andrew

AccessPay

5 years ago

Hi Gesa. Thank you for your kind comments, we're really pleased you found the onboarding clear and easy to follow and that your Housing Association are enjoying the benefits of cloud based Direct Debit collections. Best wishes, Andrew.

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Morag Mackenzie

5 years ago

Datum nákupu: 25/03/2020

Co říká Morag Mackenzie o AccessPay:

Calum’s was really good with his training on line, always replied promptly to any queries by email and understanding of my lack of knowledge

Andrew

AccessPay

5 years ago

Hi Morag. Thank you for your kind comments, we're really glad we were able to get your secure file transfer and BACS Direct Debit platform up and running quickly and easily. Best wishes, Andrew.

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Trusted Customer

Eastbourne

5 years ago

Datum nákupu: 10/03/2019

Co říká Trusted Customer o AccessPay:

Very happy customer

Would recommend. Stuart ,our onboarding consultant, has been excellent and very patient when the implementation timeline was extended. The product itself is responsive and intuitive and will speed up...

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Neobdržel/a jste pozvánku k recenzi?

O AccessPay

AccessPay is on a mission to develop powerful automation and AI tools that empower treasury and finance professionals with the intelligent tools they need to become more efficient and secure. Levered by changes in demand, legislation and technology, we are actively working to deliver solutions that empower our customers to make smarter, more insightful business decisions – specifically; UK & cross-border payments security and control, finance platform (TMS / ERP / Banking Portal) integration and connectivity and automated cash and liquidity analytics. Trusted to process 18 million transactions for the AA, delivering large scale visibility and control across UK & International payments for ITV and being the contingency payments platform for Barclays Corporate Banking customers, AccessPay are well positioned as the ideal partner for enterprise treasury and finance transformation.

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0203 733 4697

City Tower, Piccadilly Plaza, Manchester, Lancashire, M1 4BT, United Kingdom

Proč věřit recenzím Feefo?