Dear Mr Beecham,
Thank you for your feedback.
We’re sorry to hear that you found the renewal process challenging. However, we're pleased you were able to complete your renewal successfully over the phone.
Following your comments, we investigated this with our technical team. It appears the issue arose because the renewal link was accessed while our main website was also open in the same browser, perhaps you were trying to compare your renewal to a new policy. This can unfortunately interfere with the functionality of the link and prevent it from working as intended.
We hope this explanation clarifies what happened, and we appreciate you bringing it to our attention. Your feedback helps us improve the service we provide.
Yours sincerely,
Able2Travel Team