Lillian,
Thank you so much for your valuable feedback. We are so sorry you had a bad experience with our service. Our goal is to help families in need of senior care and living resources.
Regarding our Partner network, you are correct. We do refer families only to those communities in our network, which includes more than 18,000 providers of senior living care services. Families are always welcome to do additional research and consider communities outside our network. While we can’t make a referral to those providers, we hope the information and tips learned from A Place for Mom, will be helpful when visiting and making comparisons.
Thanks, again!
All the best,
Dana L.
A Place for Mom Customer Care