Recenze společnosti WoodBlocX

Thank you for the 4 - star review! We are sorry to hear about the delivery delay. As we use a third-party delivery company for our deliveries, we can only offer estimated dates of delivery I am afraid.

Thank you for the 5-star review! We very much appreciate it. Hope to see you again soon.

Thank you for your lovely and detailed review! We’re really pleased to hear the build went so smoothly and that taking the time to get the first layer level paid off. It’s great to know the liner was easy to manage and has finished off neatly, and that the ordering, delivery, and instructions all met your expectations. We really appreciate your kind words and recommendation, and we hope you enjoy adding your plants and watching the pond come to life!

Thank you for the review! I am sorry to hear you were having problems with the angle brackets. You do not need to make any modifications to the plates. Our admin team is always available to assist if you are having trouble with the build process. I have checked your order and can confirm the overhang capping was in the design. Don't hesitate to get in touch with our admin team at admin@woodblocx.co.uk if you would like to arrange an exchange of the capping.

Thank you for your great review! We’re really pleased to hear your 2m x 2m pond arrived quickly and that you found the quality excellent with clear instructions. It’s great to know it was straightforward to assemble and that you had it built in just half a day. We really appreciate your recommendation and hope you enjoy your new pond for years to come!

Thank you for the 5-star review!

Thank you for the 5-star review! We very much appreciate it. The pictures look amazing! You did a great job of the build process.

Great job with the planter! It looks fantastic!

Thank you for your thoughtful and detailed review! We’re really pleased to hear you’re happy with the look and solid quality of the pond, and it’s great to know the delivery driver was able to help get the pallet into position for you. It’s also good to hear that you found the assembly straightforward, even on your own, and were able to make adjustments easily when fitting the liner. We appreciate your feedback regarding the instructions and the reminder about the liner video—that’s really helpful and will be taken on board for future improvements. The note about the capping is also useful for us and other customers to be aware of. What a wonderful gift for an 8-year-old wildlife enthusiast—we hope it brings them lots of joy as they decide how to plant and bring it to life!

We are looking forward to viewing the pictures!

Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear that your experience didn’t fully meet expectations. It’s good to know you’re happy with the overall design, but we appreciate your comments about the block finishing, hole quality, and the fit between some components. That’s not the standard we aim for, and we’ll be passing this directly to our production team to review. We’re also sorry to hear about the condition the pallet arrived in. We understand how frustrating that must have been when starting your build, and we appreciate you highlighting it. We take packaging and delivery presentation seriously and will raise this with our dispatch and logistics teams so it can be investigated properly. While we’re pleased other aspects of your experience were positive, we recognise the issues you’ve raised have impacted your overall impression. Your feedback is important and will be used to help us improve both product quality and handling processes going forward. Thank you again for your honest review.