Hi Lee,
Thanks for your review.
It's a shame to hear you are unhappy with your mat, this isn't what we want to hear.
Sadly, I can't see that an issue has been raised with us. Should you have any images of the mat that show the issues listed please email info@turtlemat.co.uk to discuss further.
Kind Regards,
Turtle Mat - Laura
Recenze produktu
Laura
Turtle Mat
1 year ago
Hi Lee,
Thanks for your review.
It's a shame to hear you are unhappy with your mat, this isn't what we want to hear.
Sadly I can't see that an issue has been raised with us. Please email us on info@turtlemat.co.uk and we can help you further.
Kind Regards,
Turtle Mat - Laura
Excellent, definitely recommend even though you pay a little more for the product
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
I have mentioned this already. There was no quibble with our refund although we were disappointed to have to pay postage for its return. We used the delivery which required a signature.
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to leave a review.
It's a shame to hear you weren't happy with your mat, this is of course not what we want to hear.
Sadly, I can't find any details that this issue has been raised to us prior to this review. Please don't hesitate to get in touch on info@turtlemat.co.uk and we will be happy to help you.
Kind Regards,
Turtle Mat - Laura
The product wasn’t in stock when I wanted to order, but customer service kindly responded to let me know when they were back in stock so I could place my order which I did.
May order was straight forward. Mat cooour much paler than shown on website. Delivery took about 5 days.
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to leave a review.
It's a shame to hear you weren't happy with your mat.
Every care has been taken to ensure the colour representation and sizing on the website is as accurate as production processes allow, however a slight variation in the colour of or size of actual goods may occur. Our cotton design mats utilise a unique precision dye technique. We make every effort to ensure continuity of colour however batches can vary.
Sadly, I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura
Recenze produktu
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to leave a review.
It's a shame to hear you weren't happy with your mat.
Every care has been taken to ensure the colour representation and sizing on the website is as accurate as production processes allow, however a slight variation in the colour of or size of actual goods may occur. Our cotton design mats utilise a unique precision dye technique. We make every effort to ensure continuity of colour however batches can vary.
Sadly, I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.