Thank you for taking the time to share your thoughts, I am sorry that you have been disapointed with our service.
I have looked through the notes on your order so that I am better able to reply.
When you placed your order in May we highlighted that this door was not expected until late September, I see that you confirmed the order on that basis and we took the order.
Unfortunately there were delays with its arrival to the UK, due in part to the backlogs caused by the two strikes at Felexstowe port.
On the 17th September we apologised during a conversation by waving the delivery charge.
We recieved the door in October and on the 21st booked a delivery for the 31st, which we confirmed by e mail.
I apologise if you were unaware of the planned delivery date, its quite unusual for a confirmation e mail to not get through and I have no note as to whom it was booked with verbally.
I appreciate that there was a delay beyond the planned date for the door to arrive in the UK, and as we did at the time it was confirmed, I apologise that this was the case.
The global shipping industry and most overseas manufacturers (excepting China) are in much better shape at the end of 2022 than they were at the start, and I would hope that the surprise delays that we sufferred and had to pass on will not be a factor in 2023.
I hope that now the final door has arrived and you can complete your project that you will at least be delighted with the doors, I am sorry that there was a delay and that you were unaware of the planned delivery date for whatever reason that occurred.
Robert Mitchell - Director.
