Website easy to use and delivery is very quick. Products well wrapped.
Haven’t needed to use their customer service at all but I would imagine like the overall service the customer service would be...
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Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are pleased to hear that you are enjoying your recent purchase and the service provided. It is always reassuring to know that ordered items are dispatched promptly and arrive with our customers quickly. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and look forward to welcoming you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review, the recommendation, and also for your continued support. We are delighted you have received excellent customer service from us and are happy with your recent purchase. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and look forward to welcoming you back soon.
Thank you for taking the time to leave a 5-star review. We are delighted you have received excellent customer service from us and are happy with the Union Jack Throw. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are delighted you have received excellent customer service from us and are happy with the Union Jack Throw. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
Thank you for taking the time to leave a 5-star review. We are pleased to hear that you are enjoying your recent purchase and the service provided. It is always reassuring to know that ordered items are dispatched promptly and arrive with our customers quickly. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and look forward to welcoming you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are delighted you have received excellent customer service from us and are happy with your recent purchase. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
The service was excellent. The scarf arrived quickly, beautifully packaged and just as described.
Sam C
The Wool Company
10 months ago
Thank you for leaving us 5-star feedback. We are delighted you found the service fast and helpful, and we hope to welcome you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review and the recommendation. We are delighted you have received excellent customer service from us and are happy with your Luxe Merino Silk Shawl Lapis. It is a great product; the yarn used to make these amazing shawls is quite rare. It is made from a very high-quality, low-micron merino wool thread blended with silk, which is what makes the fabric so sublimely soft. What a fabulous colour you chose! The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
Datum nákupu: 19/08/2025
0
Sdílet
HP
H P
Ověřeno Feefo
London
10 months ago
Co říká H P o The Wool Company:
Delivery on time
Sam C
The Wool Company
10 months ago
Thank you for leaving us 5-star feedback. We are delighted your sheepskin arrived on time, and we hope to welcome you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are pleased to hear that you are enjoying your recent purchase and the service provided. It is always reassuring to know that ordered items are dispatched promptly and arrive with our customers quickly. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and look forward to welcoming you back soon.
Datum nákupu: 22/08/2025
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
10 months ago
Fast delivery and fantastic quality product
Sam C
The Wool Company
10 months ago
Thank you for leaving us 5-star feedback. We are delighted you found the service fast and helpful, and we hope to welcome you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to score the Satin Trimmed Baby Blanket 5 stars. This is our best-selling baby essential. This super-soft, pure white cotton cellular baby blanket washes brilliantly and features a soft satin edging top and bottom that babies love to feel. Super cosy, perfect for all seasons, and so soft that it is suitable for even the most sensitive of babies' skin.
The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
Datum nákupu: 22/08/2025
0
Sdílet
LP
Laura Parsons
Ověřeno Feefo
10 months ago
Co říká Laura Parsons o The Wool Company:
Had to pay for return.
Sam C
The Wool Company
10 months ago
Thank you for your feedback comments.
The Wool Company is a small UK business, and to offer free returns, we would have to spread the costs incurred across all of our products and increase our prices. This is something that, as a company, we have considered but have not yet implemented. We are always happy to help our customers make decisions before ordering to help eliminate the need for returns and exchanges whenever possible. We can be reached on 01208 821113 or help@thewoolcompany.co.uk, or via our live chat.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for your feedback comments. What a shame that you didn't get in touch with us at The Wool Company. We are always happy to discuss any concerns customers may have with our products.
The Satin Trimmed Baby Blanket is our best-selling baby essential. This super-soft, pure white cotton cellular baby blanket washes brilliantly and has a soft satin-edged top and bottom that babies love to feel. Super cosy, perfect for all seasons, and so soft that it is suitable for even the most sensitive of babies' skin. 100% cotton with satin trimmed edging on two ends, as described on our website.
Always excellent and prompt customer service. Quick delivery too.
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are pleased to hear that you are enjoying your recent purchase and the service provided. It is always reassuring to know that ordered items are dispatched promptly and arrive with our customers quickly. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and look forward to welcoming you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are delighted you have received excellent customer service from us and are happy with your pillow. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
Datum nákupu: 12/08/2025
0
Sdílet
SY
Sylvia
Ověřeno Feefo
Evesham
10 months ago
Co říká Sylvia o The Wool Company:
Great products, good communication, speedy delivery.
Sam C
The Wool Company
10 months ago
Thank you for leaving us 5-star feedback. We are delighted you found the service fast and helpful, and we hope to welcome you back soon.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review. We are delighted you have received excellent customer service from us and are happy with your recent purchase. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
Datum nákupu: 19/08/2025
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
10 months ago
See previous comments.
Recenze produktu
Sam C
The Wool Company
10 months ago
Thank you for taking the time to leave a 5-star review and for your continued support. We are delighted you have received excellent customer service from us and are happy with your recent purchase.
Sorry to hear that you have experienced some problems adding more than one item to your basket. We are always happy to take any orders over the telephone on 01208 821113. The Wool Company is a small UK business that takes pride in offering beautiful products across all of our ranges. We are always happy to help and hope to welcome you back soon.
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.