The delivery (from time of order to arrival date) took much longer than anticipated (almost 4 weeks). It would have been good to be notified.
Step2wo
Step2wo
10 years ago
We are sorry it took so long, however I have looked into this and can see that we tried to dispatch your order on the day your ordered it, but needed confirmation of your address. We did make numerous attempts at getting this from you and once we had your reply it was already delayed by a week. We did also have issues with our courier and your address which we are sorry for, as the address in Brunei for some unknown reason was not recognised. We do hope you like the shoes, thank you for your feedback.
Sincerely,
Francesca
A bit over in terms of packages, for shoes - really no need those extra green polystyrene block as protection.
Step2wo
Step2wo
10 years ago
We will pass your feedback on to our warehouse with regards to packaging, we do this because a lot of our items are expensive footwear and therefore we want them to arrive to you in the best condition they can. We hope he wasn't to disappointed, Lelli Kellys free gifts are great for girls.
Sincerely,
Francesca
Have used step2wo school shoes for my 2 boys in the past. They lasted the whole year,but the only down side is,the soles were a bit rubbed down. Hope these will last as well as the previous ones...
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Step2wo
Step2wo
10 years ago
We are sorry to hear that, we do hope that you find these shoes to be as long wearing. Thank you for your feedback.
Sincerely,
Francesca
Would be good to see comments about size. Hopefully availability of customer's feedback about shoes can resolve this problem.
Step2wo
Step2wo
10 years ago
We VERY are sorry to hear you had some issues with sizing. However, we are more than happy to help with fitting advice. We usually suggest calling out Selfridges Oxford Street concession who fit the shoes daily, they will be able to give you good advice on what to buy. We will take on board your comments and look into this for the future. We do hope your daughter enjoys them.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
