Recenze společnosti Joe Browns

Thank you for taking the time to add your comments regarding the Laid back shirt, and I am glad to see you still managed to find another shirt that was more to your taste (My Favourite Shirt) Generally our reproduction of colours is very good and something we do take seriously - our Marketing Director is often at the printers at 3am deciding whether something needs to be a shade lighter or a touch darker in order to give a better representation. Joe Browns are always looking for ways to improve, and I would like to thank you once again for your comment and your custom as both a greatly appreciated. Best Wishes Lorraine

Thank you for taking the time to add your comments regarding your recent purchases. It is always great to see the positive feedback, and the great comments our customers write; however it is also great to see the negative ones as well. Without the feedback we receive from our customers we would not be able to improve and I can assure you that we are taking everyone’s comments and using them to our advantage so that we can be the best. I would like to thank you for your custom, and once again thank you for the great comments too. Best Wishes Lorraine

Firstly I would like to thank you for taking the time to add your comments regarding the PJ Shorts you have recently purchased. I am sorry to hear that you don’t always feel that our quality is consistent, and I can assure you we are doing everything we can to find a way to constantly resolve any quality issues we have. In respect to your comments regarding the returns we have considered offering a free returns service, although we don't particularly like the way in which such services are operated because those companies who offer this service aren't actually offering free postage as such; they average out the postage charges that they incurred for the previous year and then incorporate this cost to their business into the prices of their products, which means that a postage charge is paid on each item that is purchased. We however prefer to operate more transparently and so charge you less for goods, but kindly ask that customers pay to return items to us, which means paying to return only the goods that need to be returned, as opposed to paying a small fee on all of the items purchased regardless of whether they need to be returned or not. Joe Browns however would always offer a free returns policy to anyone who may receive a faulty product. Once again I would like to thank you for comments, and we look forward to hearing from you in the future, Best Wishes Lorraine

Thank you for very much for taking the time to add your comments regarding the Spiral Leather Bracelet. In response to your comments, whilst we have heard from a few other customers that they too have experienced a similar issue, the number of customers who’ve raised such issues with us is only a very small percentage of the number of these bracelets that we’ve already sold. Nevertheless we are truly sorry for this and do hope the issue won’t have reflected upon Joe Browns too badly. After locating your account I have now arranged for a £5 voucher to be sent to you to cover the costs of your replacement bracelet, along with this comes our sincere apologies. I would like to take this opportunity to take the time to thank you for your valued custom and comments Best Wishes Lorraine