Good morning,
Thank you for taking the time to leave us your feedback.
Your experiences are valuable to us and we thank you for informing us of your feelings as a returning customer.
We'd like to note that all pet insurance policies are likely to see an increase each year in order to account for additional risks to your pet's health as they get older. As pets age, they become susceptible to a greater range of issues that become more expensive to cover as time goes on. We factor in the cost of providing you cover in the worst case scenarios, to give you peace of mind about care for your pet when you need it most.
New policies are subject to new business terms, including the loss of cover for any previous medical history, and can sometimes work out cheaper than renewal on account of this. It will not be able to offer the same level of security a renewal does, but we make sure all customers are aware of this option to shop around in our renewal invitations.
Thank you for choosing to stay on with 4Paws.
If you would like to discuss this in further detail or if you have any questions, please call or email us. Our opening hours are Monday to Fridays 9am – 6pm.
Kindest regards,
Pearl
The Pet Team
