Hi, On behalf of Ausloans and Iain, thank you for the feedback.We are sad to hear you felt that you had to repeat yourself, causing a delay. I will revisit this call and put in place any training required We understand how important our service is to our clients and works hard to transact in a polite and professional manner, striving to get you the best deal, helping source, and get your perfect car is all part of the service. We look forward to assisting you and your friends in the future.Thank you for putting your financial dreams in our hands!Kindest Regards,Lorna