I would like refund. I mailed shoes back as instructed. No refund was received. All the contact phone numbers are unanswered. The website is now offline.
Data de la compra: 16/01/2020
Ressenyes sobre un producte
Shoes seemed ok, but fit wasn't right.
0
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AS
ann sheridan
4 years ago
Què ann sheridan va dir sobre Step2wo:
The wrong size was in the box when delivered so disappointed as I had to reorder and then pay for shipping
Data de la compra: 09/01/2020
No display name for online@step2wo.com
Step2wo
4 years ago
We are sorry to hear this. We did have a look into your order and as far as we can see we did send the correct size. We do not seem to have any prior correspondence from you before you sent these back. If you would like to discuss further please do email us at online@step2wo.co.uk or call us on 0208 446 4795 and we would be happy to look into this for you and you the return costs.
Ressenyes sobre un producte
I can’t wait for the right size to arrive as they are fab
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YZ
yan zhang
4 years ago
Què yan zhang va dir sobre Step2wo:
我个人觉得品牌质量是最重要的，让我愿意在这里购物。会推荐给朋友们。
Data de la compra: 07/01/2020
No display name for online@step2wo.com
Step2wo
4 years ago
Fantastic feedback. We are so happy to know you love the quality of the shoes. Thank you for taking the time to let us know.
Paying for return is very expensive I ordered three Pairs for my daughters had to send two pairs back. Would be good for free return.
Data de la compra: 19/12/2019
No display name for online@step2wo.com
Step2wo
4 years ago
Thank you for your feedback. We are glad to you are happy with the shoes. We have taken your comments on board with regards to returns and will be looking into this for the future.
Ressenyes sobre un producte
Really good quality looks really nice.
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Client de confiança
4 years ago
Excellent service great shoes
Data de la compra: 05/12/2019
No display name for online@step2wo.com
Step2wo
4 years ago
Thank you for your feedback, we are glad to hear you like the shoes.
Ressenyes sobre un producte
Excellent service great use
0
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NT
Natalia Trush
4 years ago
Què Natalia Trush va dir sobre Step2wo:
The delivery service could be much better. My parcel had arrived to Singapore on Monday, today is Wednesday but hasn’t been yet delivered to me. Aramex delivery is terrible.
Data de la compra: 27/11/2019
No display name for online@step2wo.com
Step2wo
4 years ago
We are very sorry to hear there was a delay in you receiving the item despite the parcel being in Singapore. We have usually found Aramex to be a very efficient courier. We will look into this for you and do our best to ensure this does not happen in the future.
Highly recommended. Returning customer for 5 years now. Great quality of private label footwear, my son loves their formal shoes - for both design and comfort.
Data de la compra: 28/10/2019
No display name for online@step2wo.com
Step2wo
4 years ago
Fantastic feedback. Thank you for your custom over the 5 years., we are so very glad your son loves our formal shoes!
The ordering and delivery is fine, but not happy at having to pay charges to send back, almost all places now have free returns! Would put me off ordering again from them!
Data de la compra: 03/09/2019
No display name for online@step2wo.com
Step2wo
4 years ago
Thank you for your feedback. We offer free delivery on all UK orders over £50 and do ask that the customer pay the postage for any returns. All delivery and return information can be found on our website, should you have any queries before purchasing. We will certainly take all your comments on board and this will be something we will be considering for the future
Ressenyes sobre un producte
Have to pay to send items back, most other places have free return delivery!
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AK
ak
dublin
4 years ago
Què ak va dir sobre Step2wo:
good shoes prompt service
Data de la compra: 29/08/2019
No display name for online@step2wo.com
Step2wo
4 years ago
Thank you for your comments! Happy to hear you found the service to be prompt and that the shoes fit well.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
