Having paid for first class delivery I am still waiting for delivery on 22 December-there is no tracking on this parcel
Fiona
XmasDirect
5 years ago
I can confirm that your items were despatched by first class post and am really sorry that like so many other people you have been affected by the severe delays currently being experienced by the Royal Mail. We do offer a tracked courier service, but as you selected our Royal Mail, I am afraid that there is no tracking. Please do get in touch next week if they still have not arrived. kind regards Fiona
The Y splitters were meant to enable the four faulty pre lit Christmas garlands sent to me at the beginning of December to work. It is now the 22nd of December and I have no Y splitters, so still no...
Llegeix més
Fiona
XmasDirect
5 years ago
We are so sorry to hear how unhappy you are. I can assure you that we did send the splitters out by first class when we promised that we had. As a small family company, I can assure you that we have no hidden agenda by asking you to send the garlands back. We would 100% refund your postage if this is the route you decided to take. I hope that by now you have received your splitters - if not, then please do get in touch next week and we will do our very best to resolve the matter. Apologies again for the inconvenience caused - initially by our garlands and then latterly by the huge delays which the Royal Mail are currently experiencing. Kind regards Fiona
Fantastic service, website easy to navigate. Swift delivery. I had a small problem when order arrived and contacted xmas direct. They dealt with this straight away and the lady on the phone was so...
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
